Program Director (Full-Time) - Behavioral Health 180

Telecare Corporation - Santa Ana, CA3.5

Full-timeEstimated: $61,000 - $82,000 a year
Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations, and have over 122 programs and over 3,680 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

Telecare is proud to have been recognized By The Bay Area Business Times as the 13th Best Place To Work In the Bay Area for 2019!

Telecare STEPS (Striving Towards Enhanced Partnerships) Orange County serves 141 adults with serious mental illness (SMI), aged 18+.

Employment Status: Full-Time


The Administrator manages all aspects of the day to day operations of the Program. This involves ensuring regulatory compliance and actively overseeing quality assurance performance improvements. Additionally, the Administrator collaborates with all corporate departments and outside consultants and represents the Program to State/County agencies, community partners, and consumer groups.


State License as a Psychologist, Social Worker or Marriage and Family Therapist
Four (4) years of experience in an administrative management position in a health care setting
Two (2) years of responsibility for supervision of professional staff, budgeting, program planning, and licensing
Understanding of community mental health services, psychiatric rehabilitation concepts, and the recovery philosophy
Must be at least 21 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

A successful track record working with, and sensitivity to, multi-cultural populations and issues in urban settings are highly desirable


Demonstrate the company mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
Plans, organizes, directs, and controls the Program responsible for the Program’s administrative functioning
Acts as the privacy contact for the Program, maintaining all required records, logs, and systems in compliance with HIPAA regulations
Implements all Program policies and procedures through the appropriate assignment of duties to the administrative staff
Manages all strategic planning activities of the Program with the primary goal of ensuring ongoing effectiveness of the Program
Develops and maintains a productive work relationship with State and local agency representatives; actively participates in meeting customer needs and adapting to changing customer and community needs at all times; acts as liaison between the Program and State/County customers and community partners
Establishes staffing requirements for all departments, directing the recruitment, selection, and when necessary, disciplinary action within the Program
Manages the Program within allocated budgetary parameters and collaborates in the development of the fiscal budget
Supervises all department managers and maintains supervisory authority over personnel assigned to the departments Ensures that the Program complies with all applicable laws and regulations and keeps informed about changes in regulations
Ensures compliance with Telecare's policies and procedures
Establishes the vision for the Program
Manages all strategic planning activities of the Program
Demonstrates an understanding of Telecare's stakeholders, including members served, families, and customers in all interactions and conduct
Establishes the culture of the Program and creates initiatives that reinforce the culture
Acts as the Program's liaison to the Corporate office, ensuring corporate initiatives are implemented and maintained
Reviews other licensed staff as required by staffing needs
Provides Clinical supervision
Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.


Knowledgeable about budgeting, HR, and applicable program regulations
Good communication, team building, and problem-solving skills
Familiarity with psychiatric conditions and recovery principles
Good customer relations skills
Skilled at identifying and removing barriers to change
Knowledge and experience using the American Society of Addiction Medicine (ASAM) criteria


The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and firm grasping occasionally. The position requires manual deviation, repetition, and dexterity and to occasionally drive.

EOE AA M/F/V/Disability