General Manager (GM)

Sambuca Restaurant - Houston, TX

Full-timeEstimated: $54,000 - $79,000 a year
SkillsBenefits

Position Summary: Sambuca Restaurant’s General Manager is responsible for the entire business performance of this unique live entertainment, fine dining, and upscale bar multi-venue establishment. He or she coordinates all activities including business management, customer relations, and marketing to ensure efficiency and profitability. Requires significant experience in various facets of the restaurant industry or related field, including managing multiple venues, hosted private banquet events, live entertainment, and full service fine dining.

Reports to: Director of Operations

Job Tasks

  • Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
  • Handle human resources for all venues to ensure customer satisfaction.
  • Recruit, hire and train staff as required.
  • Provide ongoing staff development to ensure performance objectives are met.
  • Maintain a disciplined culture that adheres to company policies and procedures.
  • Oversee culinary operations and Executive Chef.
  • Oversee the private event sales team.
  • Participate in the annual operating and capital budget process.
  • Manage food, liquor and labor costs in all venues.
  • Assume responsibility for the day to day operations of the restaurant to ensure efficiency, profitability and revenue growth.
  • Work with kitchen management to ensure menu standards compliance and ensure that all communication between the front and back of house is accurate.
  • Develop cost-saving strategies to increase profit and manage labor costs.
  • Provide leadership and team building for staff.
  • Investigate and resolve food quality issues and service complaints.
  • Create management schedules and maintain the staff schedule.
  • Oversee preparation end-of-day, weekly and monthly reports.
  • Liaison with corporate operations, accounting, facilities management, culinary and marketing personnel.
  • Maintain high standards of quality control, health and safety.

Main Responsibilities, Required Knowledge, Skills and Abilities

Customer Service: The General Manager serves as role model and sets the standard for all employees to maintain high-quality and consistent customer service. This requires an advanced knowledge of industry best practices and customer service.

Communication: This position requires an awareness of both verbal and non-verbal interfaces; therefore, the General Manager must encourage cooperative and consistent levels of communication with kitchen staff, front-end staff and management. Must understand instructions, read written company memorandums and communicate with little or no additional direction.

Interpersonal Relationships: Must adapt to different personalities of clients, vendors, coworkers, and staff without losing focus. Must possess high professional ethics.

Leadership and Management: Must understand and practice motivational management techniques. Must use these skills in wisely placing qualified individuals into key management and supervisory positions.

Delegation: Delegate the appropriate tasks and manage staff workloads.

Training and Development: Provide for instruction of staff members and coach employees to improve learning and enhance performance.

Problem Solving, Quality Control and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the customers.

Conflict management: The General Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure. Requires unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.

Information Gathering: Must identify and utilize internal and external sources to improve and maintain the company’s objectives.

Sales Techniques and Customer Influence: Mustunderstand products and services, develop new prospects for opportunity, and understand customer needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must meet sales goals.

Performing General Physical Activities: The General Manager must occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials.

Analytical Skills: Must use logic and reason to identify solutions and alternatives for a successful outcome in many situations, including cost/benefit analysis; service and product quality; and conflict resolution.

Technical Skills: Must have experience and knowledge of budget analysis methods, general accounting skills and the ability to work in all areas of kitchen and dining areas relative to point-of-sale applications. Basic computer skills required including MS Outlook, Excel and Word.

Flexibility: Must be available to work days, nights, weekend and holidays.

Compensation and Benefits

Sambuca Restaurant General Managers enjoy:

  • Competitive market salary and profitability bonus programs
  • Health, dental and vision insurance

Job Type: Full-time

Experience:

  • General Manager: 3 years (Preferred)

Location:

  • Houston, TX (Preferred)