**This is a Seasonal position, ending in January**
Seasonal associates typically work an average of 20-29 hours a week, and must have a availability for a minimum of 20 hours a week.
Location: Westfield San Francisco Centre.
Join the Amazon retail team that launched physical stores (such as Amazon Books and Amazon Pop-Up). We’ve applied twenty years of online retailing experience to build stores and device kiosks that integrate the benefits of online and offline shopping. The ideal candidate views every customer interaction as an opportunity to build an exceptional customer experience. As a member of the Amazon retail team, you have the opportunity to work with a stellar team that provides best-in-class customer service to anyone visiting the store.
Your passion for customer interactions allows you to provide outstanding customer service to those who visit our store. You relish the opportunity to talk about the latest devices and other customer favorites. You combine your authentic personal style with your deep knowledge of the store to produce a memorable, tailor-made customer experience. You are a vital part of the store team and take great pride in maintaining the store. You have a curious mind and thrive on using it to contribute to a strong, diverse team.
What You Do:
Customer Interaction: You are in the unique position of being face-to-face with our customers and you understand the significance of this opportunity. You are Right a Lot when it comes to reading customers and don’t use a one-size-fits-all approach to create a great customer experience. You warmly welcome anyone who visits the store and then enjoy using your judgment to adapt to the needs of each customer. You are flexible, think on your feet, and exercise great judgment in handling unusual requests or difficult customer interactions.
You are an articulate and persuasive communicator without being pushy. Customers are drawn to you because you are approachable, authentic, humble, kind, pleasant, and confident. You don’t assume anything about the customer’s knowledge of products; rather, you ask great questions to better gauge what the customer wants. You make recommendations that surprise and delight the customer, and can demonstrate how to use our devices in a simple and accessible way.
Operational Excellence: You take great pride in maintaining the store. No task is beneath you and you know when to ask your colleagues for help. You bring products to Front of House (FOH), and execute space changes. You understand the importance of merchandising. You follow merchandising standards and collaborate with the store team to create an environment in which consumers are eager and excited to spend time.
You support your team by helping to receive, sort, stock, and stow products. Technical issues don’t faze you. You are comfortable operating all of the systems, tools, and devices used within the store, including manning the point-of-sale (POS) station.
You have a passion for technology. You love introducing our customers to the exciting Amazon device family and services that facilitates discovery of anything Amazon has to offer.
You are a problem solver. You jump in and learn things that are unfamiliar to you. You identify issues and escalate them when appropriate in a timely manner.
You are a stickler for maintaining a clean and pleasant store environment, not just for customers but also for your co-workers. You are diligent about keeping device stations customer ready.
Team Contributor: You understand that if the team doesn’t work well together, we won’t be successful in creating a space where customers are drawn to come and spend time. So you work hard to strengthen the team by asking for help when you need it, openly sharing what you know, expressing ideas for improving the way things get done, and helping us have fun along the way.
You are comfortable working in a dynamic environment. You truly enjoy the part you play in creating great experiences for our customers and this motivates you to be on time and ready to go for each shift. You punch in and out on time and recharge yourself by taking regular breaks. You proactively let your Manager know when you need time off.
You are comfortable working in a physical environment. You have the ability to lift up to 50 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation.
Must be 18 years or older
Previous experience in a retail or customer facing environment
Must have availability for a minimum of 20 hours a week
Strong understanding of Amazon devices and the Amazon services
Strong verbal communication and customer service skills
Demonstrated success in problem solving and delivering results
Passion for Amazon and commitment to delighting customers
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Amazon.com is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation