Customer Service Representative - Work From Home

Progressive - Raleigh, NC3.8

Full-time
Job Number: 153607

Customer Service Representative – Work From Home – Raleigh, NC (REQUIRED: must live within 60 miles of Raleigh, NC)
Join our team as a Customer Service Rep, and you’ll have the opportunity to build your career with the benefit of working remotely from your home. For our customer service team, it’s all about helping others. We’re looking for people with a passion for building relationships and a knack for problem-solving to join our team and care for our customers.

We’ll provide you with office equipment and training virtually so that you can feel confident you’re providing the best possible customer service while still in a work from home environment. Whether answering questions about billing, explaining policy coverage or assuring available products are offered, you’ll be the voice of Progressive to our customers. You’ll have the support of a virtual, collaborative team, which includes ongoing coaching and development.

Pay Rate:$15.00 -$19.00 per hour, plus:
Additional 10-15% shift differential pay when you work evenings or weekends
Top performance awards and contests with cash payouts

2018 Training Start Dates & Schedule:
Start Dates: December 3rd or December 17th
Training Hours: Monday – Friday, 10:00am – 6:45pm (EST)
Work Schedule Options: Choose from 3 schedule options with start times between 8:00 a.m. – 12:00 p.m. local time, including one weekend day

Duties & Responsibilities:
Build trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently
Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments

Qualifications:
Must live within 60 miles of Raleigh, NC
One or more years of college education or relevant work experience

Work or educational experience must include:
Customer service, sales and/or influencing others
Fast paced and changing environment
Multitasking and time management skills
Effectively communicating verbally and in writing
Computer skills

Benefits & Perks:
Progressive offers the confidence and stability that comes with working for a growing, always evolving organization. Progressive employees also benefit from:
Annual gainshare bonus of up to 16% of your salary; Progressive rewards each of us with an annual bonus based on company performance
401k which includes dollar-for-dollar company match of up to 6%
Paid training, tuition assistance and career development
Diverse, welcoming culture with Employee Resource Groups
Dedication to work/life balance including beginning to earn paid time off after your first two weeks
Wellness program with discounts & rewards and the standard benefits (medical, dental, vision)

Work From Home Office Details:
Remote office internet connection should be via DSL or Cable Modem with minimum speed of 1mbps down and 0.5mbps up
Your computer or router should be physically connected to the modem by a cable. No wireless connection
All Progressive hardware you receive needs to be connected to a surge protector

Apply today!

Equal Opportunity Employer

Job: Contact Center

Primary Location: United States-North Carolina-Raleigh

Schedule: Full-time

Employee Status: Regular