Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.
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VCA San Francisco Veterinary Specialists is an AAHA-accredited, multi-specialty practice in San Francisco, California.
The Technician Training Manager supervises the clinical performance and development of our Technicians and Technician Assistants, to ensure that we are providing the highest level of care to our patients and excellent service to our clients. As a Technician Training Manager, you will provide direct leadership and coaching to the nursing staff.
The Technician Trainer is responsible for training and providing clinical continuing education to our Technicians and Technician Assistants on an ongoing basis. The Trainer will be responsible for helping our clinical staff to learn and grow, plus provide quality patient care and client service.
ESSENTIAL FUNCTIONS: - Duties may include, but are not limited to the following:
Key Assignments :
Provides a positive solution based atmosphere at all times
Development and implementation of training modules and CE.
This will include regular journal club meetings.
Basic CE for Technician Assistants
Training and instructing staff on procedures and policies.
Oversee pairing new/green technicians and assistants with senior training partners.
Will set up regular meetings with both parties to ensure training is on schedule, to pin point areas to continue to work on and to discuss positive points.
Create and update new standard operating procedures.
Assisting with interviewing and onboarding of technical staff.
Performance management of all technical staff with continuous coaching and feedback (formal written review annually) including disciplinary actions if needed with the assistance of Technician Manager.
Responsible for the development and management of the RVT Internship & Externship Programs.
Work with RVT Mentors to help them teach students in a positive and supportive manner.
Attend events at Foothill and Carrington Colleges to recruit students and promote our hospital.
The position is primarily responsible for ensuring effective organization, leadership, and development of clinical staff needed to support a growing multi-specialty, 24-hr veterinary practice. Responsible for day to day administration of the hospital and clinical services responsibilities.
The core values of VCA San Francisco Veterinary Specialists are compassion, quality, service and integrity. These core values are the most important consideration of any staff member associated with the VCA San Francisco Veterinary Specialists. All staff members associated with our hospital should always consider the welfare of our patients and act to provide the best possible client and patient care. Teamwork, communication and a commitment to providing the highest level of client and patient care are the components that make this excellence possible. The Technician Manager is a key staff member responsible for ensuring effective organization, leadership, and development of clinical staff needed to support a multi-specialty veterinary practice. Clinical staff includes, but is not limited to, Technician Supervisors, Lead Technicians, Registered Veterinary Technicians, Veterinary Assistants, Technician Assistants, Instrument Technicians and MRI Technicians.
Previous leadership/management experience – 7 years minimum
High school graduate or GED
Bachelor’s Degree preferred
18 years of age
Strong organizational ability and attention to detail
Excellent communication and interpersonal skills
Staff Leadership and Development
Acts as the Hospital Administrator in her absence and as directed by the Hospital Administrator
Supervises performance and responsible for development and mentorship of the Technician Supervisors and other clinical leaders.
Supervises performance and responsible for development and mentorship of the Technician Interns.
Responsible for the performance and functionality of the clinical services team.
Directly supervises (works on the floor along-side Technician team) as needed.
Ensures adherence to State and Local policies regarding hiring, scheduling, wage salary administration, performance management, attendance, and punctuality.
Develops and maintains a system for ensuring adequate staff coverage for all clinical areas.
Evaluates, develops, implements, and maintains a process for managing skill development of Supervisors, Leads and other direct reports, and assists direct reports in doing so for their reports.
Responsible for clinical services team employee selection, training, instruction, task assignment, quality management, performance evaluation and administration of progressive discipline as needed.
Maintains high standards that promote efficient and professional service delivery.
Builds and maintains respectful, positive working relationships with staff, doctors, supervisors, and the public using principles of good customer service.
Coordinates operational and marketing efforts with the Hospital Manager, Medical Director and other leadership team members.
Provides effective conflict resolution as needed, coaches and participates in giving and receiving direct feedback.
Participates in recruitment and selection activities of assigned areas as requested.
Makes recommendations for appointment of new staff as requested.
Models appropriate professional management conduct related to appearance, demeanor, work ethic, and adherence to the Core Values of SFVS and VCA.
Ensures that business units conduct staff meetings on a regular basis.
Participates in weekly Management Team meetings. Facilitates meeting as directed by the Hospital Administrator.
Participates in Monthly All-Doctors Meetings as well as regular meetings with Medical Director and Hospital Administrator.
Participates with clinician recruitment and orientation as directed by the Hospital Administrator.
Regulatory and Accreditation Compliance
Ensures hospital compliance with relevant standards of the American Animal Hospital Association related to clinical areas including contagious disease, patient care, diagnostic examinations, pharmacy, and examination rooms.
Advise Veterinarians and Staff of any conditions that are unsafe, including unrecognized hazards or infractions of safety rules.
Ensures proper storage and safekeeping of drugs pursuant to legal requirements.
Ensures clinical service compliance with applicable Occupational Health and Safety Standards.
Ensures hospital compliance with relevant standards of the CVMB, CVMA, DEA, Department of Public Health and other local, state and national organizations/regulatory bodies.
Manages scheduling of Clinical Services team.
Ensures proper staffing is maintained by Technician Supervisors for Clinical Staff based on business needs.
Responsible for staffing budget of the Clinical Services team.
Supply Inventory Management
Provides mentorship and consultation with the Purchasing Coordinator. Partners with the Purchasing Coordinator to ensure appropriate stocking of supplies and medications.
Provides mentorship and consultation with the Purchasing Coordinator in the maintenance and purchase of hospital equipment, services, and supplies in accordance with resource limitations.
Maintains appropriate confidentiality of sensitive information.
Ensures that Clinical Services operates in accordance with budget limitations for supplies, personnel, purchased services, minor and capital equipment.
Participants in regular budget review meetings with Hospital Administrator and coordinates efforts with leadership team and Technician Supervisor group as needed to maintain budget goals.
Inter-departmental Working Relationships
Maintains productive and functional working relationships with local, regional and national teams and departments.
Participates in and leads inter-departmental meetings as needed.
On-site no less than 4 days per week.
Works as a Technician (on the floor) an average of 2 days per week.
Establish visible presence with direct reports and their staff through participation in meetings, direct contact with personnel, etc.
Respond to and manage client complaints regarding clinical services and other services as directed by the Hospital Manager.
Communicate with all staff and client in a professional and calm manner.
Possesses excellent communication and conflict management skills.
Complete assigned objectives within agreed upon timeframes.
Performs other related duties as assigned.
Has ability to identify operational challenges, design action plans and implement plans.
While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle or feel; reach with the hands and arms; stoop and kneel; talk and hear. The employee is frequently required to sit and stand for extended periods of time.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting requirement: Approximately 30 lbs., about a medium-sized dog.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made upon request to enable individuals with qualified disabilities to perform the essential functions of the job.
Veterinary hospital with both front and back office areas, examining and surgical rooms, and kennels with bathing and grooming sites.
Potential exposure to anesthetic gases, flea dips, and other chemicals common to a veterinary hospital setting.
Caution in animal handling is required and animal bites or scratches may be a job-related occurrence.
The individual whose signature appears below agrees to meet the stated expectations for this position and to comply with all VCA and SFVS Company Policies, procedures, safety programs and confidentiality guidelines.
This job description is simply a general guideline for current position duties and requirements. It may change at any time to meet the needs of the business.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).