ERP Applications Manager

Watts Water Technologies - North Andover, MA (30+ days ago)3.2


The ERP Applications Manager manages IT projects as assigned by the IT Director. This person is responsible for performing senior professional level business systems analysis and project management activities which include planning, designing, implementing and maintaining Watts Americas/APMEA business applications and computer systems. He/She will be the liaison between all business units and the IT department and will work to resolve and coordinate new software initiatives and software upgrades. The successful candidate must be able to organize and lead projects of varying complexity and size. Furthermore, the candidate must be driven to improve processes within the business as well as within the department. This position is based at Watts Water Technologies, North Andover, MA USA.

RESPONSIBILITIES AND DUTIES:
To supervise the applications needs of Watts Water Technologies, Inc., the ERP Applications Manager is responsible for a wide range of duties:

Assesses business process requirements
Analyze the structure and flow of the business’ work to identify possible applications solutions
Be aware of the latest software developments and think of ways that software can be applied to make the business more efficient and successful
Manage system applications software implementation and upgrades
Lead a team of IT specialists responsible for implementing and upgrading system applications software
Ensure that the business SW and processes are all ready before implementing new systems, and then carefully monitor the rolling-out process to catch any issues
Troubleshoot problems with the software
Provide technical support and problem resolution related to business applications software systems
Review issues and provide solutions when software problems arise
Create processes and protocols for software
Create, develop and oversee protocols and procedures for usage of newly introduced software
Train users in protocols and procedures
Provide support to all core business applications (ERP, Enterprise Systems, interfaces)
Provide leadership and prioritize the incidents / change requests for the ERP
Manage project development from initiation to closure
Work with project team(s) to outline scope, goals, deliverables, required resources, and timing
Able to handle multiple projects simultaneously
Diagnose and solve technical problems; manage problem escalation and solution tracking
Able to prioritize work to resolve technical emergencies as they may occur
Willing to travel

EDUCATION:
Bachelor’s degree in computer science, IT management, or related technical field

MANAGEMENT:
Manage a team of ERP applications specialists

QUALIFICATIONS:
ERP SME
Project Management / ITIL Certification
10 years of relevant experience (technical and supervisory)
High competency in ERP processes, good understanding of the value of business process optimization
Proven experience project management Project/Program management, Familiarity with Project Management Principles
Knowledge of system design, development, implementation, and user support principles and practices
Experience with database management
Experience with Information system troubleshooting
Demonstrated skill in developing automated business systems
Ability to communicate technical information to a non-technical audience and business concepts to a technical audience
Fluent with English
Knowledge of other languages is advantageous
Project Management Institute PMP®
ITIL Foundation V3 or higher
Prompt Informed Decision Making
Proven Leadership Skills
Problem Solving/Analysis
Technical Capacity
Able to negotiate in an affirmatory manner and handle problem resolution activities proactively
Responsible attitude aimed at ensuring positive outcomes of assigned projects
Competent at reinforcing concepts in a corroborative manner
Good relationship building skills targeted at ensuring teamwork
Good ability to drive change
  • PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

  • WORK ENVIRONMENT:
Work in office environment
May occasionally be required to perform job duties outside the typical office setting
  • As required by the Americans Disabilities Act (ADA)
EMPLOYEE CORE COMPETENCIES:
1. Collaborate Across Workgroup
2. Initiate Positive Change
3. Deliver High Quality Results
4. Focus on the Customer

5. Develops Self & Others

6. Accountability

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Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.