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Security Officers are responsible for providing Excellent Guest Service including, but not limited to, ensuring the safety of employees and guests and patrolling the property. All duties are to be performed in accordance with departmental and property policies, practices and procedures.
Patrol and monitor all areas of the property.
Provide excellent guest service to guests and employees.
Act as a First Responder in emergency situations.
Perform gaming drops/transactions, including carrying drop boxes and chip carriers
Resolves complaints and issues involving both guests and employees.
Write reports of daily activities and irregularities such as property damage, theft, guest or employee accidents, or unusual occurrences.
Patrol and monitor the exterior of the premises by operating a bicycle or company vehicle.
Full time assignment to key control.
Monitor alarm system and surveillance cameras.
Act as a relief dispatcher-in-training to relay information, messages and/or emergencies to or from appropriate personnel using telephones or two-way radios.
Conduct specialty training on, but not limited to, firearms, defensive tactics, CPR/AED, etc.
Act as a Field Training Officer.
Security Officer III must have knowledge of all the list essential functions and responsibilities, and Officers may be assigned to any of the functions when needed.
Performs all other job related duties as requested.
At least 6 months of experience as a Security Officer Level II.
Ability to learn, demonstrate proficiency and effectively use defensive tactics and handcuffing techniques.
Ability to participate in all evacuations procedures to aid guests and employees during an emergency.
Ability to learn, demonstrate proficiency and effectively use various computer software.
Ability to operate assigned equipment.
Must have or be able to obtain and remain current with CPR and AED Certifications.
Score of 88% or above on the Security Officer Course for progression to Level III.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience in a similar resort setting.