The Ortho Team Manager (OTM) is responsible for the day-to-day functions of the Ortho team, as well as the management of all non-licensed staff members.
ESSENTIAL JOB FUNCTIONS
Ensure the team delivers quality and compassionate dental care to every patient
Maintains adequate staffing levels by interviewing, screening and selecting applicants to meet patient schedule
Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices
Ensures training and development of staff by identifying training needs and establishing initiatives to meet company/individual objectives
Direct supervisor for assigned team
Ability to professionally coach, develop, and deliver disciplinary actions as needed to manage performance
Adhere to company guidelines as it relates to payroll and other human resource functions for assigned team
Responsible for holding staff to the highest integrity by adhering to all government regulations and company standards
Achieves team performance targets
Responsible for the operational readiness, appearance and presentation of the team / work space
Responsible for spending time with patients seeking Orthodontic care and answer questions related to planned treatment and corresponding fees
Responsible for ensuring the patients leave well informed, with all their questions answered about treatment and related insurance coverage, including patient
Ensure the patients receive a great experience
Serve as the financial and insurance benefit expert to obtain a high percentage of treatment acceptance from our patients.
Specific responsibilities include:
working with us you will section
Presenting Orthodontic treatment plans and giving estimates of treatment costs in an effective manner
Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient
Collections tracking and monitoring, and any required patient follow-up
Explain, promoting, and adhering to company payment policies and procedures
Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
Solicit referrals from patients post treatment while at the same time tracking satisfaction with work provided
Other duties, as they would benefit the support of the Orthodontist at Kool Smiles
Requires - 50% travel minimum (Midland/Odessa)
Education, Training and/or Experience
Minimum of 5 years management experience overseeing 10-15 employees.
Multi-unit management experience a definite plus.
Knowledge, Skills, Abilities and Personal Characteristics
- Integrity, always doing the right thing
- Team building skills; organizational and staff development skills
- Track record of superior performance in growing both the top and bottom line
- Strong interpersonal and communication skills
- Ability to process tremendous quantities of data in an organized, focused fashion
- Well-developed analytical and problem solving abilities
- Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
- High degree of initiative, accountability and independent judgment
- Computer skills
Nature of work requires an ability to effectively communicate and exchange information with patients, their parents and staff. Ability to operate a computer, keyboard and standard office equipment. Ability to lift/carry up to 30 lbs, and be able to twist, turn, bend and stoop.
Majority of work performed in a clinical environment. Requires availability for extended hours during peak periods. Hours may change to meet the business needs.