- Communication Skills
- IT Experience
- Meeting Facilitation
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat IT team is looking for a Senior Business Systems Analyst to support our internal enterprise business applications to join us in Raleigh, NC. In this role, you will work alongside IT developers, business partners, and business controls to ensure and document IT processes and procedures. You will assist with supporting and coordinating IT controls. You’ll work with program managers and other control departments to coordinate and arrange audit activities. As a Senior Business Systems Analyst, you may be asked to create business cases and elicit business requirements and process maps.
Primary job responsibilities:
Develop business case documents, requirements, and process maps; represent the project at required forums
Collaborate with business customers on requirements gathering and business analysis
Document use cases, create physical and logical data models, and build deployment plans
Work with multiple IT teams in support of audit activities
Work with technical developers and database administrators on production issues and project activities
Represent the team in meetings with stakeholders
Perform functional designs, standard and custom configuration, functional testing, and release support
Interact with cross-functional teams to deliver projects within committed time frames
Define the scope of an actionable project and work in tandem with both business and IT stakeholders
Document issues and provide supporting documentation to the Business System group to illustrate current state and problems, etc.
Conduct training sessions for end users
Actively question and challenge customers to understand their requirements and design optimal solutions
5+ years of experience delivering on projects as part of a cross-functional, cross-departmental team
Experience creating business cases, requirements, and process maps
Ability to forge and maintain beneficial working relationships with multiple areas of Operations, Sales, and IT
Experience working with auditors and business control
Experience modeling or establishing the process flow of data between systems
Fluent language skills in English
Detailed and concise written and verbal communication and documentation skills
Expertise in facilitating meetings, webinars, and conference calls
Experience in business side and IT delivery of solutions
Working experience with agile projects a plus
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.