Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As an MCIO Datacenter Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and Datacenter optimization at the forefront of our Datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider.
Be at the forefront of the action in MCIO as part of our Global Datacenter Operations Group.
As the Datacenter Operations Manager (DCOM), you will work with the Regional Director of Operations and partner with peer DCOMs and Global Program Managers to drive and implement consistent programs at all datacenters globally. With your team, you will enable the build out, onboarding and operationalization of new datacenter capacity and you will be expected to actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected site contacts. This role calls for a balance of leadership, influence skills, supportive individual contributions, and expertise in enterprise-level operations. You must be able to work well under pressure and deadlines, as well be able to support some regional and international travel.
Core Responsibilities will include but not limited to
Empowering a culture of safety, security, and compliance in all aspect of datacenter activities
Leading and managing a team of high-performing individual contributors and their ongoing talent development
Managing and overseeing datacenter site services, logistics, and deployment
Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
Analyzing production operations and initiate corrective actions to ensure operational stability
Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy and delivering success
At least five years’ enterprise-level experience managing physical operations in an IT and/or Critical Environment infrastructure
At least three years’ experience leading and motivating a diverse, technical workforce
Enterprise-level Experience in managing large-scale and complex projects/programs
Working knowledge of audit and compliance requirements in a large global enterprise
Financial Management experience and good business acumen
Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail
Strong verbal and written communication and organization skills
Must be able to multi-task and project manage many tasks simultaneously
College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience
Background Check Requirements: (US Government Sites)
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Background Check: This position will be required to pass the Microsoft background check upon hire/transfer and every two years thereafter.
Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Candidates must have an active TS and be willing to upgrade to TS/SCI (with polygraph) or an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.