Description:
Provide customer service assistance to new and existing English and Spanish speaking customers via inbound/outbound phone contact as well as occasional email and face-to-face interaction(s). Provide customer service assistance regarding collections issues as well as accurately perform all data entry functions to reflect client activity/transactions.
Job Responsibilities:
-
Make the initial contact with a client and explain the service available.
-
Handle inbound/outbound calls as assigned.
-
Process payments; identify, research and resolve payment issues/disputes.
-
Maintain customer database; update data and make necessary changes.
-
Identify, research and resolve issues for internal and external clients.
-
Communicate with other departments and management to resolve problems.
-
Ability to understand customers’ needs with strong objection/response handling.
-
Managing customer queries/complaints.
-
Other duties assigned depending on workload.
Requirements:
- H.S diploma or G.E.D. certificate
-
Strong computer, data entry and typing skills
-
Must be detail oriented
-
Must have strong written and oral communications skills
-
Previous customer service/collections/call center experience
-
Have the ability to multi-task
-
Bilingual in verbal and written is required
