Healthcare Desktop Support Technician

NTT DATA Services - San Antonio, TX3.6

Full-time

Role Responsibilities:

  • Motivate and guide IS desktop support professionals to deliver excellent technical/non-technical customer support to Top Executive members and Executive Assistants
  • Effectively plan, organize, and lead employees, (staff & contractors), in the development of new products, processes, standards or operational plans in support of the projects/initiatives
  • Acts as Single Point of Contact (SPOC) for Top Level Executives
  • Serve as primary team interface for Top Executive members and Executive Assistants
  • Provides End to End oversight of all issues and requests
  • Manage any IT requests or support requirements for Executive events for the Executive calendar: Quarterly Board Reviews, Leadership Forum/Pulse, Board Events, High Level Meetings, Earnings Calls
  • Develop local Top Executive relationships with our Top Leaders and Executive Assistant community to build confidence and trust in an IT support and advisory relationship
  • Build and foster relationships to create a support network in the existing Regional/ IT Outsourced Partners ecosystem of resources.
  • Partner with other internal groups to improve overall experience with IT Tools and systems used by Business Leaders
  • Partner with Delivery Managers to ensure IS processes and systems meet the needs of the business leaders
  • Increasing overall Digital Customer Satisfaction, specifically related to the Top Leaders and Top Executive Support process.
  • Identify any gaps in current support processes that affect Leader’s ability to effectively use their company IT tools.
  • Assist in improving current customer experience feedback methods (i.e. regular check-ins, formalized customer surveys, etc.)
  • Help Business Leaders develop plans to effectively use tools within their teams, to help improve collaboration and efficiency

Requirements:

  • 5-7 years of executive desktop support and MS Operating Systems
  • Experience with end-user support process for desktops and laptops
  • Familiar with printer management
  • Working knowledge of Windows, Active Directory, Terminal Servers, Group Policy and/or related technologies
  • Office productivity applications, email clients, Citrix and other applications
  • Strong verbal, written communication skills
  • Working knowledge of ticketing system and building reports for incidents and request management

Preferences:

  • Bachelor’s Degree or equivalent Executive relationship management
  • Knowledge of enterprise level processes and procedures for support
  • Working knowledge of Server and Data Network management
  • Knowledge of mobile device technologies (Android, Apple iOS, MS Windows)Audio/Visual hardware or technology experience

Job Type: Full-time

Experience:

  • Desktop Support: 3 years (Preferred)

Location:

  • San Antonio, TX (Preferred)

Work authorization:

  • United States (Preferred)