MSP Help Desk Engineer

SeamlessIT, Inc. - Framingham, MA (30+ days ago)


SeamlessIT (www.seamless-it.com) is a growing Managed Services Provider helping small and medium size businesses in MA with all aspects of their IT. We need to add a trained killer to our Help Desk team who can tie all the loose ends together.

You will mostly deal with interesting (for the right person), hard to figure our issues. Not to say that you won’t be relaxing from time to time on smaller problems like “I can’t connect to the Internet” or “my printer isn’t working”, but those are mostly handled by our Level I Help Desk folks.

What you’ll need to do is finding root causes and resolve issues once and for all. These issues include application integration problems (local and cloud apps), network slowdowns, etc.

You must have at least 5 years of MSP experience and possess deep knowledge in the following areas:

  • Windows 7
  • Windows Server 2008, 2012
  • Local and Wide Area Networking
  • Active Directory
  • Firewalls (preferably SonicWalls)
  • Cisco networking
  • VPN
  • Dell servers

Very nice to have skills:

  • VMware – vSphere, Horizon View
  • EMC storage – VNXe line
  • Network security
  • Applications – medical (eClinical, Allscripts), financial (NetX, Bloomberg), dental (Dentrix, EagleSoft, Dexis, Gendex)

Our philosophy is to hire smart people who can get stuff done and manage themselves – micromanagement is an insult. If you have the skills and the drive, you'll find home here.

One more thing, you must have a good car and a valid driver's license – sometimes thing can only be solved on-site.

This position pays up to 85K to start depending on experience. Going forward, your compensation will reflect your effort and contribution, but one thing is for certain – you won’t feel undercompensated. We have standard benefits like vacation, sick days, health/dental. There are bonuses when things are done exceptionally well. Training and learning new skills are a constant part of the landscape.

In summary, we’re looking for stars who just need the right environment to shine. Are you one of them?

Job Type: Full-time

Salary: $50,000.00 to $75,000.00 /year

Experience:

  • MSP: 5 years (Required)

Work authorization:

  • United States (Required)