Full Job Description
Salary Range : $36.46-$46.21 per hour
Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). HFH was created and put into implementation in support of the Los Angeles County Homeless Initiative recommendations in response to and in support of the County’s effort to address and combat homelessness in the communities residing within the boundaries of the County’s eight Service Planning Areas (SPAs).
The County-wide Benefits Entitlement Services Team (CBEST) is a program under DHS’ HFH and provides targeted benefit advocacy services to assist individuals, who are homeless or at risk of being homeless (e.g., individuals, families, children, Veterans, etc.) who have complex health and/or behavior health conditions, high utilizers of public services (e.g., Los Angeles County Departments of Mental Health, Public Social Services, Children and Family Services, Military and Veteran Affairs, Sheriff; Los Angeles Homeless Services Authority (LAHSA), in obtaining sustainable income through government programs such as Supplemental Security Income (SSI), or Social Security Disability Insurance (SSDI), Cash Assistance Program for Immigrants (CAPI), and/or Veteran Disability benefits.
The Assistant Staff Analyst (also referred to as “position”) will be responsible for establishing/maintaining relationships with referral partners (e.g., DHS hospitals, private hospitals, other County agencies, community-based organizations, etc.) across target areas to coordinate the receiving/processing of CBEST client referrals (also referred to as “referrals”). This position will also provide support to HFH program staff by performing an array of administrative/professional tasks and/or duties in support of HFH-funded programs and/or contracted services. The position will function under the close guidance of HFH executive leadership and/or management personnel (also referred to as “HFH personnel”) as required. The prime responsibility of the position consists of supporting referrals qualifying for and accessing SSI, SSDI, CAPI, and or Veteran Disability benefits, HFH supportive housing services, and other HFH homeless initiatives programs/services through HFH service providers/contractors. The position will require travel to all eight Los Angeles County Service Planning Areas to attend various meetings with HFH personnel, other County agency personnel, HFH community/contracted agencies, etc. and/or attend/participate at off-site HFH related meetings, and conferences, etc. as applicable. Duties and responsibilities include, but are not limited to, the following:
Oversees, establishes and maintains relationships with referral partners (e.g., Los Angeles County Departments of Mental Health, Public Social Services, Children and Family Services, Military and Veteran Affairs, Sheriff; LAHSA; community-based organizations; HFH contracted providers; etc.) across target areas to coordinate and support the receiving and processing of referrals.
Works closely with the veteran and justice-involved entities (e.g., Los Angeles County Jails, Men’s Central Jail, Pitchess Detention Center, Twin Towers Correctional Facility, Century Regional Detention Facility, and North County Correctional Facility) regarding referrals; engages with referring partners to provide updates on client status as needed.
Receives, tracks, and processes all incoming CBEST referrals, which includes referrals triage for urgency and prioritization based on disability allegations with support from management and CARES team staff; compiles reports on incoming referrals with guidance and instructions from CBEST Performance Improvement and Metrics Team.
Maintains roster of referring partners; facilitates presentations/trainings on HFH criteria and referral eligibility to increase the referral volume.
Maintains accuracy and compliance with HFH reporting and data requirements; prepares and/or assists in the preparation, provides data entry/input, compilation, and data retrieval, analysis on various HFH databases, spreadsheets, documents, and reports, etc.
Provides on-going technical assistance on complex issues to staff, partners, and contract agencies; assists in the analysis of problems and identification of solutions; assists in project modifications as needed to achieve project goals and objectives.
Develops, prepares, and/or modifies reporting correspondence to internal and external entities as needed; may respond to (e.g., verbally and/or in writing) to an array of requests for information specific to the CBEST program and/or it activities.
May supervise an array of clerical, programmatic, and/or administrative personnel as needed; may act as lead on projects, meetings, etc. as applicable; may assist with Housing and Disability Advocacy Program (HDAP) activities, reporting, data, etc.;
May assist with contract monitoring activities including annual administrative and programmatic monitoring; adheres to federal, state, county, and city policies and guidelines and complies with accomplishing any assigned task/s on the job accordingly.
Frequent use of an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Skype, Outlook, etc.
Performs other duties as assigned by HFH personnel.
Promotes interdisciplinary collaboration, fosters teamwork; has excellent boundaries and interpersonal skills.
Excellent organizational skills, good at multitasking; works in a collaborative manner across the organization to achieve departmental and overall organizational goals.
Ability to make thoughtful decisions and exercise sound judgment; be self-directed, assertive, resourceful and creative in problem solving.
Ability to be a thoughtful listener and adept at capturing feedback; give and receive constructive criticism; use diplomacy in all aspects of the role.
Three years of experience in a staff capacity analyzing and making recommendations for the solution of problems of organization, program, procedure, budget or personnel –OR- Two years of highly responsible administrative or staff experience –OR- One year of responsible staff experience in health care or community or social service operations –OR- Working in a program that provides housing and support services to clients who are homeless or are at risk for homelessness –OR- Making recommendations for the design and/or implementation or evaluation of programs related to health and human services for high-risk populations (e.g., homeless, justice-involved, mentally ill, substance use disorder or medically complex).
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related functions.
Successful clearance of a live scan process with the County of Los Angeles
Other Skills, Knowledge, and Abilities
Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, and Skype, etc.
Handling / Fingering Occasionally
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)
General Office Setting, Indoors Temperature Controlled
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.
Licenses & Certifications