The Guestlist Moderator facilitate guest’s entry into the venue by verifying their reservations and allowing access to the venue. This position serves as a liaison between promotions, VIP services, and guests. Maintain crowd control, prevent theft and discourage altercations in a high-volume nightclub atmosphere by notifying security as needed. Work in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Keep informed of door/pricing changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.)
Remain alert for any suspicious persons or activities-
React professionally and rationally in emergency and pressure situations
-
Identify intoxicated, disorderly, or insubordinate guests and reports them to Security
-
Communicate professionally with all management from Host Hotel/Casino
-
Assist all Guests with entry to the venue
-
Maintain professionalism at the work place and with co-workers and patrons
-
Attentive to all company related events and upcoming venues and changes
-
Maintain a proper and professional appearance and attitude
-
Maintain and promotes a friendly atmosphere for customers and co-workers
-
Provide customers with information and directions
-
Inform management of any complaints, comments, or incidents
-
Perform all prior arrangements to be ready to start at scheduled in time and also completes all necessary duties by end
-
Accurately assess number of group then cross off guest list and hand out ticket accordingly
-
Constantly pays attention to surroundings and to customers
-
Assist and/ or completes additional tasks as assigned
IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE GUESTLIST MODERATOR WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:
-
Accountability
-
Development
-
Working relationships
-
Judgment
-
Quality of work
-
Job skills knowledge
-
Productivity
-
Dependability
-
Punctuality
-
Adherence to Policy
-
Verbal communication
-
Attitude
-
Appearance
-
Teamwork
-
Guest satisfaction
EDUCATION/REQUIREMENTS:
WORKING KNOWLEDGE REQUIREMENTS:
-
Proficient in Windows Microsoft Office, POS systems
-
Guest relations
SKILLS:
-
Ability to speak to potential patrons regarding overall concept of the venue and relay knowledge of marketing events.
-
Ability to portray a polished and professional posture, stance or language expression
-
Ability to create and maintain service rapport through the HK Group corporate philosophy
-
Ability to interact with guest
-
Must have strong problem solving skills
-
Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the general public
-
Ability to maintain a high level of confidentiality
-
Ability to write reports, business correspondence and procedure manuals
-
Ability to demonstrate a positive attitude at all times
-
Ability to keep an open and objective view
-
Ability to listen empathetically and be respectful at all times
-
Ability to maintain composure and stay focused
-
Ability to maintain personal integrity
-
Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
-
Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
-
Must present and maintain an attractive image to further the overall theme of the club
-
Must have good positive energy to make it through the day
-
Must be able to read the computer monitors
-
Must be able to print legibly for guests to read
-
Must be observant and quick to respond to various situations
-
Must be fluent in both written and spoken English language
-
Must be able to move quickly through work and set the pace in the office and/or venue
-
Must be able to sit and/or stand for extended periods of time
-
Must be dexterous and able to participate in all service aspects.
-
Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
-
Must be able to push and lift up to 50 lbs.
-
Ability to use hands to handle, or feel objects, tools or controls
-
Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
-
Ability to talk, hear, taste, and smell
-
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT & SCHEDULE:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
-
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
-
Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
-
Nightclub, bar, pool and/ or lounge environment
-
Involves constant public contact
-
Fast paced, high volume, high energy
-
Hours may be part-time (less than 30 hours per week)
-
Schedule could exceed 30 hours per week and may include overtime when approved by management
-
Work varied shifts to include days, nights, weekends and holidays
SECURITY RESPONSIBILITIES:
On the fourth level lies the main part of Hakkasan Nightclub where oversized VIP booths surround the dance floor, offering a high-energy experience for table guests who wish to be at the center of the action. Positioned at the forefront of the dance floor is the custom DJ booth all enveloped with floor to ceiling LED screens, designed with its celebrated artists in mind.
US Candidates Only
Tao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.
