The Laptop Endpoint Protection (LEP) initiative is a core part of the Global Security Strategy to better protect Deloitte endpoints, prevent the loss of data through the use of un-encrypted USB devices and control access to malicious and inappropriate websites. The LEP platform administrator will be responsible for supporting and configuring the Deloitte LEP platform, ensuring that the platform runs as performant as possible and that all security policy and configuration change requests are accurately implemented following Deloitte standard change control processes and timelines.
Primary responsibilities will be focussed on operational support and management of the platform, including daily operational checks, platform maintenance and upgrades, troubleshooting support issues, and will be responsible for all changes made to the platform in response to member firm or internal change requests service.
The LEP Technical Specialist is vital to providing day to day operational support of the global endpoint protection platform, working closely with the Security Operations Center (SOC), Global Network Operations Center (GNOC), Global and member firm incident response teams and other support organizations across the Deloitte network to respond quickly and efficiently to endpoint specific security and operational events and alerts, change requests submitted by member firms, and any other tasks required to operate and maintain the LEP service.
Duties and Responsibilities
Respond to GNOC, SOC, and Member Firm escalations as necessary to adequately support the global LEP Service
Understand, contribute to and align activities with LEP security policy optimization
Monitor the LEP service queue for change requests and ensure changes are implemented within the agreed SLA following strict internal change control processes
Review security alerts, action as appropriate and initiate escalations to other teams, including Global Incident Response Team
Create and maintain knowledge documents and playbooks outlining support procedures and workflows
Work closely with SOC Team to enable their learning and understanding of support processes and procedures and to assist in information and knowledge transfer
Assist operational issue resolution, including working with other internal Deloitte technology teams and vendors
Assist with regular platform maintenance and upgrades
Assist the security architect & subject matter experts with technical issues and testing
Work directly with Member Firms and end users on operational problem resolution, and on event, policy, and incident resolution
Performs other job-related duties as assigned, including support ticket resolution and tracking.