First Impressions Director (Concierge)

Tribute at One Loudoun / Thrive Senior Living - Ashburn, VA4.0




It is required that the First Impressions Director has a minimum of a High School diploma.


It is required that the First Impressions Director has at least six months experience in a clerical position, customer service position or receptionist position. It is preferred that the First Impressions Director has two years' experience in a clerical position or receptionist position.


Problem Solving: Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully to develop alternative solutions both alone and with groups while using reason even when dealing with emotional topics.

Customer Service: Manages difficult or emotional clients, resident family members, investors, and employee situations, responding promptly to their request for service and assistance, while soliciting feedback to improve service insuring that commitments are met.

I_n_te_r_pe_r_so_n_al_: _Focuses on solving conflict and not blaming. Maintains confidentiality. Listens to others without interrupting and keeps emotions under control. Remains open to the ideas of others and tries new things.

Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens carefully and gets clarification. Responds well to questions.

T_e_am_ Work: _Balances team and individual responsibilities, exhibiting objectivity and openness to the views of others. Contributes to building a positive team spirit.

Planning and Time U_t_il_i_za_t_io_n_: Consistently plans/coordinates work to achieve maximum productivity and efficiency without sacrificing quality, accuracy and customer service. Meets deadlines in completingjob assignments and special projects.

Computer Skills: Literate in Word and Excel, as well as preferred skills in Outlook and

Medicare billing software.

Written Skills: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and is able to read and interpret written information.


The duties and responsibilities of the First Impressions Director include serving as Concierge/Receptionist and

the first point of contact for the Community greeting every caller and visitor to the Community in a positive, professional, and helpful manner. The First Impressions Director is responsible for responding to every inquiry and request for assistance by the residents/family members of the community or by incoming phone calls. The First Impressions Manager's priority each day is to operate the telephone system, greet visitors, and respond to business contacts, family members, employees, investors and vendors. The First Impressions Director assists the Community and Executive Director with correspondence and other day-to-day office duties in accordance with federal, state and local regulations, and company policies and procedures. This position is also responsible for opening and distributing daily incoming mail to the organization, printing and compiling daily outgoing

mailings from the organization, and handling other administrative support functions, as requested. Inside touring of new prospects is collaborated between the Community Relations Director and the First Impressions Director.


The following job functions have been determined to be essential to the position. Thrive Senior Living reserves the right to modify this list and other functions as deemed necessary.

  • I. Assist with various community and development paperwork.
  • Process employment applications.
  • Maintain personnel records and daily resident census at Thrive Senior Living communities.
  • 4.Receive and separate incoming mail.
  • Distribute incoming and outgoing mail.
  • 6. Assist in ordering supplies.
  • 7.Receive Thrive guests and act as liaison for department heads and others.
  • Run errands outside of the Company office, especially the post office and bank as assigned.
  • 9.Set up and maintain files.

I 0. Answer phones and keep log as directed.

  • 11. Assist bookkeeper with billing.
  • 12. Maintain receipts, register, and cash receipt book.
  • 13. Maintain confidentiality of all pertinent personnel information in accordance with the Privacy Act, as well as established personnel policies governing the release of information.
  • 14. Develop, implement and maintain an adequate personnel-filing system
  • 15. Type documents, reports, letters, etc.
  • 16. Create and maintain an atmosphere of warmth, optimism, and interest in the needs of clients, investors, residents, families, visitors, and coworkers.
  • 17. Recognize, respond, and/or report resident emergencies immediately.
  • 18. Maintain strict confidentiality on all Community data.
  • 19. Communicate with and support Thrive SL Community Relations Directors, residents, families, visitors, investors, vendors,
  • 20. Maintain the privacy of records, conditions, and other information relating to residents, employees, and the Company.
  • 21. Notify Service Center Manager of pending absence or tardiness within the timeframe described in the personnel handbook.
  • Follow established smoking regulations and report violations.
  • Perform emergency procedures such as Cardiopulmonary Resuscitation (CPR).
  • Perform other related duties as assigned by the Service Center Director or President.


In addition to the essential job functions described above, the following job functions are important to the proper fulfillment of the duties of the First Impressions Director.

  • I. Operate copier, office machines, computers, as directed.
  • Prepare and mail statements in accordance with established billing procedures.
  • 3. Serve as Secretary to various committees as directe
  • Maintain current file and listing of residents, emergency phone numbers of on call personnel, key personnel, etc.
  • Assist with supply inventory.


The following is a list of the principal equipment, materials, machines, tools, etc., used by the employee.

Reports and forms

Printer Calculator Computer


Reference books and materials

Miscellaneous office equipment and supplies

Copy machine

Telephone and fax

Minimal strength and agility is needed. Must be capable of lifting twenty-five pounds.


Because the essential functions of the job may require general involvement in our health care facilities, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk Classification Categories 2 and 3, environmental and safety conditions will fluctuate. To be qualified for the position, a person will have the ability to work in this type of environment without posing a direct threat to self or others.

Job Type: Full-time


  • Relevant: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Receptionist: 1 year (Preferred)

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off