It is required that the First Impressions Director has a minimum of a High School diploma.
It is required that the First Impressions Director has at least six months experience in a clerical position, customer service position or receptionist position. It is preferred that the First Impressions Director has two years' experience in a clerical position or receptionist position.
Problem Solving: Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully to develop alternative solutions both alone and with groups while using reason even when dealing with emotional topics.
Customer Service: Manages difficult or emotional clients, resident family members, investors, and employee situations, responding promptly to their request for service and assistance, while soliciting feedback to improve service insuring that commitments are met.
I_n_te_r_pe_r_so_n_al_: _Focuses on solving conflict and not blaming. Maintains confidentiality. Listens to others without interrupting and keeps emotions under control. Remains open to the ideas of others and tries new things.
Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens carefully and gets clarification. Responds well to questions.
T_e_am_ Work: _Balances team and individual responsibilities, exhibiting objectivity and openness to the views of others. Contributes to building a positive team spirit.
Planning and Time U_t_il_i_za_t_io_n_: Consistently plans/coordinates work to achieve maximum productivity and efficiency without sacrificing quality, accuracy and customer service. Meets deadlines in completingjob assignments and special projects.
Computer Skills: Literate in Word and Excel, as well as preferred skills in Outlook and
Medicare billing software.
Written Skills: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and is able to read and interpret written information.
DUTIES AND RESPONSIBILITIES:
The duties and responsibilities of the First Impressions Director include serving as Concierge/Receptionist and
the first point of contact for the Community greeting every caller and visitor to the Community in a positive, professional, and helpful manner. The First Impressions Director is responsible for responding to every inquiry and request for assistance by the residents/family members of the community or by incoming phone calls. The First Impressions Manager's priority each day is to operate the telephone system, greet visitors, and respond to business contacts, family members, employees, investors and vendors. The First Impressions Director assists the Community and Executive Director with correspondence and other day-to-day office duties in accordance with federal, state and local regulations, and company policies and procedures. This position is also responsible for opening and distributing daily incoming mail to the organization, printing and compiling daily outgoing
mailings from the organization, and handling other administrative support functions, as requested. Inside touring of new prospects is collaborated between the Community Relations Director and the First Impressions Director.
FUNCTIONS OF THE JOB ESSENTIAL
The following job functions have been determined to be essential to the position. Thrive Senior Living reserves the right to modify this list and other functions as deemed necessary.
I 0. Answer phones and keep log as directed.
In addition to the essential job functions described above, the following job functions are important to the proper fulfillment of the duties of the First Impressions Director.
EQUIPMENT, MATERIALS, MACHINES AND/OR TOOLS USED
The following is a list of the principal equipment, materials, machines, tools, etc., used by the employee.
Reports and forms
Printer Calculator Computer
PHYSICAL STRENGTH REQUIRED
Reference books and materials
Miscellaneous office equipment and supplies
Telephone and fax
Minimal strength and agility is needed. Must be capable of lifting twenty-five pounds.
Because the essential functions of the job may require general involvement in our health care facilities, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk Classification Categories 2 and 3, environmental and safety conditions will fluctuate. To be qualified for the position, a person will have the ability to work in this type of environment without posing a direct threat to self or others.
Job Type: Full-time