Full Job Description
Bachelor's degree in economics, statistics, finance, business administration or similar, or equivalent practical experience.
10 years of experience running operations at a global enterprise organization.
Experience with large datasets, synthesizing insights and recommending actions from data.
Experience with SQL, development of data warehouses, and leading cross functional teams to align and deliver operational processes.
15 years of experience running operations at a global enterprise organization.
Experience in project or program management, setting up and executing projects and operational processes.
Knowledge of enterprise business and cloud technologies, products and market landscape.
About the job
Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.
The Customer and Partner Experience (CPE) team represents Cloud’s customers across various industries and global regions to ensure the broader organization is unified in resolving customer challenges. The team works across engineering, marketing, sales, services, and support to own the process for identifying and resolving blockers that hamper Google Cloud’s ability to make working with Google easier for our customers. The team works with customer data (obtained via surveys, roundtables, customer gatherings, etc.) and uses it to identify and alleviate customers’ biggest challenges in working with GCP. The Customer and Partner Experience team will provide customer and partner engagement methodologies to the various parts of the organization.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.
Help identify, develop, run and maintain any operational performance metrics for the business. Build and maintain CPE dashboards and data sets across CPE pillars leveraging SQL.
Manage data warehouse for CPE data.
Lead central Customer and Partner Experience Operations team inclusive of Customer Engagements Center, Sponsorship, Advisory Board, and Voice of the Customer Operations. Oversee process, systems, success measures, tools, agendas, and escalations of daily customer visits.
Manage all visit variables including speakers, rooms, demo engineers, executive leadership team engagement and dignitary visits.
Identify opportunities for the organization to increase effectiveness through predictive analytics.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.