We are a growing law firm with offices in Austin, Texas and Abilene, Texas serving clients in a variety of practice areas (business, estate planning, probate, healthcare, and construction law) seeking a Client Experience Specialist to assist with client intake and onboarding, lead development and conversion, and a variety of administrative tasks.
The ideal candidate will be a good listener, an excellent communicator, have a sympathetic heart and be 100% committed to providing our clients with elite customer service. Sales experience is strongly preferred, as this position involves more than answering phones and taking notes. Our Client Experience Specialists manage the firm’s lead pipelines, qualify incoming leads, schedule appointments, “pre-sell” legal services to prospective clients, and safeguard the firm’s reputation.
Breakdown
- Communicating with Prospective Clients (50%)
- Answering Phones
- Calling Inbound Website Leads
- Qualifying Leads
- Scheduling Appointments
- Gathering Documents from New Clients
- Communicating with Existing Clients (15%)
- Taking Messages
- Troubleshooting Client Problems
- Collecting Payments
- Lead Management (25%)
- Evaluating Performance of Lead Sources
- Managing Drip Campaigns
- Social Media Monitoring
- Greeting Visitors (5%)
- Mailing (5%)
Qualifications
- Exceptional Phone Manner and Communication Skills
- High Emotional Intelligence
- Experience and Comfort with Customer Relationship Management (CRM) Software
Benefits
- Health Insurance (50%)
- Dental Insurance (75%)
- Vision Insurance (75%)
- $50,000 Term Life Insurance Policy
- 3% Retirement Matching
- Paid Time Off
- 12 Annual Holidays
- Flexible Schedule
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-site gym
- Paid time off
- Vision insurance
Experience:
- Sales: 2 years (Required)
Ability to Relocate:
- Austin, TX 78750: Relocate before starting work (Required)
Work Location: In person
