Operations Manager, Uber Freight Account Management

Uber - Chicago, IL3.7

30+ days agoFull-timeEstimated: $51,000 - $71,000 a year
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

Trucks move everything you buy, why shouldn’t booking a truck be as seamless as booking an Uber?

Uber Freight connects shippers with truckers, much like the way the Uber connects riders and drivers. The Uber Freight team believes that empowering truck drivers will bring more open, efficient, and increasingly safer transportation to our roads.

As an Operations Manager, you'll focus on taking our Account Management teams to the next level of operational excellence.

You will work closely with other members of the Account Management team and Central Operations team to build and optimize processes, drive operational efficiency, and report on process and vertical performance.

What You’ll Do

Lead, motivate, and develop high performing teams within a time-sensitive and demanding environment to deliver on operational KPIs
Set up career development plans and help identify growth opportunities for your team members. You will be managing up to 5 -10 Account Coordinators
Work cross-functionally with various supporting teams (such as Account Management, Tracking and Support, Central Operations, and Training) to ensure your teams are delivering exceptional customer experiences and meeting service level requirements
Analyze the performance of your teams and provide constructive feedback to your team on a consistent basis
Be a Subject-Matter Expert (SME) on your team’s processes and policies
Identify trends within your team’s’ performance as well as overall support trends
Encourage continuous process improvement to deliver a excellent experience every time, all the time

What You’ll Need

Bachelor's degree
Minimum 3 years of working experience in a high-volume and fast-paced operational, B2B or customer support environment. Including minimum 2 years of leading large teams
Demonstrated ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations
Exceptional written and verbal communication skills
Self motivated with a deep affinity for problem solving, always challenging the status quo and never settling for how something ‘has always been done’
Always willing to roll up your sleeves and take on something hands-on

Bonus Points If

Bachelor's degree in Business, Engineering, Supply Chain / Logistics / Manufacturing or related discipline
Technical skills in SQL, Excel and/or Data visualization

About the Team

The Uber Freight Account Management team serves as a partner to our external clients and internal sales team anticipating challenges and presenting solutions to support Uber Freight's business objectives.