Operations Manager, Uber Freight Account Management

Uber - Chicago, IL (30+ days ago)3.8

About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the Role

Trucks move everything you buy, why shouldn’t booking a truck be as seamless as booking an Uber?

Uber Freight connects shippers with truckers, much like the way the Uber connects riders and drivers. The Uber Freight team believes that empowering truck drivers will bring more open, efficient, and increasingly safer transportation to our roads.

As an Operations Manager, you'll focus on taking our Account Management teams to the next level of operational excellence.

You will work closely with other members of the Account Management team and Central Operations team to build and optimize processes, drive operational efficiency, and report on process and vertical performance.

What You’ll Do

Lead, motivate, and develop high performing teams within a time-sensitive and demanding environment to deliver on operational KPIs
Set up career development plans and help identify growth opportunities for your team members. You will be managing up to 5 -10 Account Coordinators
Work cross-functionally with various supporting teams (such as Account Management, Tracking and Support, Central Operations, and Training) to ensure your teams are delivering exceptional customer experiences and meeting service level requirements
Analyze the performance of your teams and provide constructive feedback to your team on a consistent basis
Be a Subject-Matter Expert (SME) on your team’s processes and policies
Identify trends within your team’s’ performance as well as overall support trends
Encourage continuous process improvement to deliver a excellent experience every time, all the time

What You’ll Need

Bachelor's degree
Minimum 3 years of working experience in a high-volume and fast-paced operational, B2B or customer support environment. Including minimum 2 years of leading large teams
Demonstrated ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations
Exceptional written and verbal communication skills
Self motivated with a deep affinity for problem solving, always challenging the status quo and never settling for how something ‘has always been done’
Always willing to roll up your sleeves and take on something hands-on

Bonus Points If

Bachelor's degree in Business, Engineering, Supply Chain / Logistics / Manufacturing or related discipline
Technical skills in SQL, Excel and/or Data visualization

About the Team

The Uber Freight Account Management team serves as a partner to our external clients and internal sales team anticipating challenges and presenting solutions to support Uber Freight's business objectives.