Front Desk Receptionist

First State Orthopaedics - Newark, DE3.1


Front Desk Receptionist

First State Orthopaedics is looking for Front Desk Receptionists for our Newark locations to provide direct support to physicians, mid-level providers, clerical staff and patients. Coordinates inter and intra office communications. Work directly with patients to ensure smooth patient flow, patient satisfaction and coordination of multiple tasks. Presents a positive image to supporting staff members and patients at all times.

Position Requirements:

High School Diploma or Associates Degree in related field, previous experience in a medical office practice, excellent communication, customer service and computer skills, patient service focus and professional appearance. Required to work flexible hours and travel between offices. Ability to work early morning starting at 7:00 a.m. and ability to work late evenings until 6:00 pm.

Detailed Responsibilities:

  • Answering incoming telephone calls.
  • Schedule appointments.
  • Update patient information.
  • Carefully document all incoming messages and task to appropriate party.
  • Primary daily patient check-in and check-out, collection of demographic data, and collection and posting of co-pays.
  • Process credit card payments and end of day settlement for credit payments.
  • Complete end of day tally sheet for monies collected.
  • Cover front desk while co-worker at lunch.
  • Maintaining patient confidentiality.
  • Back-up or delegate other front office staff duties as needed.

Job Type: Full-time

Job Type: Full-time


  • Patient Service: 1 year (Preferred)
  • Customer Service: 1 year (Required)
  • Computer Skills: 1 year (Preferred)
  • Medical Office: 1 year (Preferred)


  • High school or equivalent (Required)