At ChemPoint, the success of our unique Operations process depends on continuously strengthening our business relationships. The Customer Solutions Specialist serves a vital function in our Operations team, ensuring that our customers’ needs are met in an effective and efficient manner. Customer Solutions Specialists interact with many groups within and outside of ChemPoint while addressing critical customer requests. Our Customer Solutions Specialists build strong business skills, which can lead to advancement opportunities within Operations and our Marketing and Sales team.
A DAY IN YOUR NEW CAREER:
Place and process customer product orders using various systems while ensuring efficiency and high attention to detail.
Collaborate closely with the ChemPoint Sales team to best meet the needs of the business and customer.
Follow and/or implement special instructions for various accounts and maintain accurate and up-to-date notation on all service incidents.
Work closely with 3PL providers and logistics teams to effectively manage outbound orders.
Respond to customer calls and consistently provide excellent service.
Able to effectively utilize critical thinking to troubleshoot incidents.
Assist in resolving sensitive customer impacting incidents with a focus on preventative measures.
Create new ideas and effectively present useful suggestions for improvement of existing processes, and be ready to implement them.
As you become an expert in your role, you will have the ability to:
Gain skills in inventory and order commitment.
Assist the team with workload management and work closely with leadership to meet SLAs.
Take on additional responsibilities to become a subject matter expert for training and peer mentoring.
Work directly with the sales team on special projects.
This role provides potential to grow a career in various teams at ChemPoint including but not limited to supply chain and sales positions.
DESIRED BACKGROUND AND SKILLS:
Four-year degree in science, engineering, or business a plus.
A strong desire to grow your professional career.
Willingness to accept and initiate change.
Excellent written and verbal communication skills, including the ability to engage with a wide variety of personality types at various professional skill-levels.
Experience with Microsoft Office Suite.
High-energy level paired with curiosity and keen desire to learn and understand business issues in a dynamic, aggressively-growing company.
Proactive, positive team player who is adaptable, flexible, and willing to take on new challenges and risks on a continual basis.
Goal-oriented with entrepreneurial spirit, strong leadership skills, and decision-making abilities.
Univar/ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.