Customer Service Representative

OfficeTeam - Akron, OH

Growing Company Seeks Customer Service Representative!

OfficeTeam has a rewarding career opportunity for articulate, highly-skilled Customer Service Representatives in the growing Insurance - Title industry. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This long-term temporary-to-hire Customer Service Representative position could be for you, if you're available to work in Akron, Ohio. The are numerous openings and various shifts ranging from 9-6 & 10-7.

Your responsibilities in this role

  • Receive and send written business correspondence
  • Organize and route incoming telephone calls
  • Be a part of business development by by actively cross-selling and referring customers
  • Contribute accurate, friendly customer service in a timely fashion
  • Knowledge of order entry
  • Experience with Microsoft Excel
  • Maintain Documentation experience
  • Customer service experience desired
  • Deep understanding of Manage Vendor Relationships
  • Ability to effectively interact, verbally and in writing
  • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Comfort and confidence when interacting with internal and external partners and clients/customers
  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
  • Ability to navigate multiple computer systems and applications
  • No stranger to performing extensive research to resolve complex customer inquiries
  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
  • Positive attitude and an engaging businesslike approach
  • Customer service and office administrative skills
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

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