Level II Technical Support Analyst

7 Layer IT Solutions, Inc. - Chatsworth, CA (30+ days ago)


Job Description

We are an IT firm providing outsourced technical support and IT solutions designed on a per client basis to the SMB market throughout the L.A, Ventura and Orange County areas. We are looking for a Level II Technical Support Analyst, ambitious, network technical support professional that wants to grow with our company. We are a small and energetic group growing at a fast pace.

DESCRIPTION OF RESPONSIBILITIES AND DUTIES:

Provide network/technical administration and troubleshooting for all versions of Windows clients and servers;

  • Provide support for Active Directory, IIS, Terminal Services, DNS, DHCP, all Exchange versions and any Server related applications and/or services;
  • Support multiple custom network environments;
  • Maintain and support systems, servers, firewalls, routers, switches and a variety of software applications;
  • Write documentation in support of infrastructure;
  • Identify, troubleshoot, resolve data networking related issues and/or design network solutions;
  • Evaluate and recommend new or upgraded products to enhance the performance of the LAN/ WAN;
  • Troubleshoot and resolve LAN/WAN connectivity issues as they arise;
  • Provide timely and accurate progress status on all ongoing support issues, with an emphasis on client satisfaction;
  • Utilize in-house ticketing system to initiate and track all support issues;

REQUIREMENTS

  • Minimum 3-5 years of experience in related field;
  • Individual must possess good hardware, operating system and troubleshooting skills;
  • Strong oral, client relation and written communication skills;
  • Good project management and organizational skills;
  • Must be a self-starter and able to multi-task
  • Microsoft/Cisco certifications a plus
  • Experience with LabTech, ConnectWise and MSP a plus

BENEFITS

  • Paid Vacation and Sick Time
  • SIMPLE IRA Plan with a matching contribution of 100% up to 3% of your yearly income
  • $300 towards Medical and 50% Dental coverage for employee upon satisfactory completion of 60-day period.

ADDITIONAL NOTES

  • Employee must have his/her own transportation;
  • Employee must be available for full-time employment;
  • Up to 50% travel to on-site clients;
  • Mileage reimbursement for any travel to clients

Job Type: Full-time