Technical Project Manager

American Express - Phoenix, AZ (30+ days ago)4.2


The Inbound Digital Contact Capabilities team is nimble and creative with the power to shape our technology and product roadmap. We are looking for talent and desire to deliver innovative products and services at a rapid pace, serving our customers seamlessly across digital, mobile, and social media. You will be part of a fast-paced, entrepreneurial team responsible for delivering world-class colleague and card member experiences. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.

In this role, you will be an integral part of a technical delivery team that develops business capabilities and delivers against key strategic initiatives in our contact center technologies space. Incumbent will be part of a broader team responsible for the strategic vision and delivery of AMEX’s Customer Contact Capabilities and Services organization. This role is responsible for agile project management activities, primarily for our voice response product, with thorough planning and coordination of large strategic programs from envisioning through to implementation. You will partner with cross-functional product teams, business owners and engineering teams to determine and interpret objectives into solutions and requirements, drive processes and execution, escalate impediments, manage risk, and promote continuous improvement. You will also be responsible to participate in or lead program/ release level events such as Program Increment planning, inspect and adapt, and Scrum of Scrums.

Job Responsibilities:
Drives integrated teams to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, and engineers
Coordinate with product, business, technical, and other stakeholders to prioritize, plan, and execute development schedules in-line with product development initiatives and regulatory needs
Working with product managers to prioritize features for ongoing sprints and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues
Use technical acumen to provide design alternatives and support team in technical issue resolution.
Manages and tracks team velocity, financials, and other KPIs in relation to the plan and published progress reports
Provide visibility into gaps, issues, risks and opportunities across scrum teams, solving and where needed escalating impediments
Drive program, release level and enterprise improvement and standardization activities using SAFe as the primary framework
Conducts daily stand-ups and retrospectives at the end of each sprint, and ensures that the team is continuously learning from the past
Identifies opportunities to adopt innovative technologies
Look beyond the obvious for continuous improvement opportunities

Education & Experience:
Bachelor’s Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required
6+ years of technical project management experience
4+ years of experience with object-oriented design and development across a variety of platforms
Experience facilitating Agile, Scrum or other rapid application development teams to deliver technology solutions on time, on budget, and to spec.
Project Management certification (PMI, Scrum Master, etc.) is a plus
Experience using CA Central (Rally) or equivalent agile delivery management platform
Experience with web services as well as SOA concepts
Experience in Contact Center domain is desired

Proven ability to deliver complex software features iteratively and reliably
Strong understanding of SAFe or iterative development processes, including quality and testing practices
Possess a high degree of technical savvy, with a keen ability to learn new technology quickly and easily
Adaptive communication
Collaboration & Teamwork
Demonstrated experience in Agile development, application design, software development, and testing
Understanding of XML, JSON, Web Service technologies, and data structure fundamentals
Experience with adaptive and responsive development techniques
Experience with a broad range of software languages and payments technologies is a plus
Experience managing project budgets and reporting
Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers
Ability to get industry leading solutions to market efficiently and effectively
Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams

ReqID: 18012159
Schedule (Full-Time/Part-Time): Full-time