Patient Navigator

MedStar Georgetown University Hospital - Washington, DC

Full-time
MedStar Georgetown University Hospital is a not-for-profit, acute-care teaching and research hospital with 609 beds located in Northwest Washington, D.C. Founded in the Jesuit principle of cura personalis—caring for the whole person—MedStar Georgetown is committed to offering a variety of innovative diagnostic and treatment options within a trusting and compassionate environment.

MedStar Georgetown’s centers of excellence include neurosciences, transplant, cancer and gastroenterology. Along with Magnet® nurses, internationally recognized physicians, advanced research and cutting-edge technologies, MedStar Georgetown’s healthcare professionals have a reputation for medical excellence and leadership.

General Summary of Position:
Responsible for the coordination of patient care and access to services, provides materials and serves as a liaison with members of the patient's health care team as well as provides administrative support to the department physicians. Functions as a patient advocate, guides patients and families throughout the process. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital’s (MGUH) philosophy, policies, procedures and standards.

Qualifications:
Associate’s degree required, BA/BS preferred.
Two to three years of experience in a medical/clinical office is preferred.
Previous experience as a patient registration associate or administrative assistant preferred.
Excellent interpersonal communication and customer service skills, and good telephone etiquette.
Knowledge of medical terminology.
Effective oral and written communication skills.
Ability to perform in a high-pressure environment.
Ability to organize and prioritize work Ability to deal effectively and professionally with a variety of different individuals.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.