IT Help Desk Technician

Embrace Pet Insurance - Cleveland, OH (30+ days ago)3.3

Help Desk Technician

Company Description

Embrace Pet Insurance is redefining pet health insurance in the U.S. through open and honest communication, products that live up to the trust our Embraced pet parents put in them, and personal but professional customer service.

Our culture is based on our six core values that you can read in more detail here

Embrace has been recognized by the Plain Dealer as one of “Northeast Ohio's Top Workplaces,” we were on the 2013 list of “20 Cool Tech Companies” based in Cleveland, and we’re a five-time winner of the NorthCoast 99, a program that recognizes 99 workplaces for top talent in NE Ohio.

Job Description

As a Help Desk Technician you will use your strong technical skills to provide fast and useful technical assistance on computer systems. You will answer questions on basic technical issues and help to solve them.


  • Serve as the first point of contact for employees seeking technical assistance.
  • Provide local and remote employees support for PC hardware and software, including setup and deployment.
  • Assist the System Administrator with maintenance and support of local network systems and telecommunications infrastructure.
  • Keep accurate documentation for IT department assets.
  • Record events and resolutions in a ticketing system.
  • Pass along any feedback or suggestions by customers to the appropriate internal team.



To be considered for this position, you must minimally meet the knowledge, skills, and abilities below:

  • CompTIA certification preferred.
  • Tech savvy with a working knowledge of office automation products, databases, and remote control.
  • In-depth knowledge of Microsoft Windows Server and Desktop operating systems, Microsoft Office Suites.
  • Ability to research solutions or information regarding technical issues.
  • Good communication and interpersonal skills with the ability to work directly with business users.
  • High energy level.
  • Detail oriented.

Job Type: Full-time