ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides enthusiastic, professional and courteous service to internal and external customers.
Records and maintains follow-up on all missing documents.
Answers telephone calls and record messages, and credit file documentation.
Assists in the loan closing process, order appraisals, and assure necessary information is provided.
Creates loan documents within the loan operating system with the assistance of the Loan Officer.
Ensures that the highest standards of operational excellent are maintained.
Performs all transactions within the confines of all State and Federal laws and Company policies and procedures.
Learns, follows and maintains company-provided ongoing education concerning various compliance requirements.
A. Required Education:
Minimum four years high school or equivalent; some college preferred.
B. Required Work Experience:
C. Technology Skills:
- Minimum of four years office experience required. Prefer commercial banking or lending, credit administration/loan processing.
- Basic background in accounting or related functions (deposit or loan teller) helpful.
Basic computer knowledge and general office equipment knowledge required.
Proficiency in Word, Excel and PowerPoint.
D. Required Skills or traits for the position:
Ability to maintain high degree of discretion and confidentiality.
Excellent communication skills, both written and verbal.
Exceptional customer service skills for both internal and external customers.
Exceptional relationship-building skills.
Professional appearance and demeanor.
Flexible and adaptable in a changing environment.
Good problem-solving abilities.
Attention to detail.
Good organization and time management skills.
Ability to handle pressure and ability to multitask.
Ability to work independently with minimum direction/supervision.
Ability to work in a team environment.
Basic Math Skills
E. Specialized Training/Certifications:
F. Additional Position Requirements:
Processors Requiring NMLS Licensing
In addition to the above requirements, loan processors with duties consistent with prohibited activities without licensing/registration under the S.A.F.E Act, must complete the licensing/registration process before performing such prohibited activities. Licensing/registration and compliance requirements are set forth by the Consumer Financial Protection Bureau (CFPB).
All loan processors who perform prohibited duties/functions must:
Be registered as applicable under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).
Be subjected to thorough background checks, which include screening for financial responsibility, criminal records check and any disciplinary actions by regulatory or licensing agencies.
Receive ongoing training regarding mortgage loan origination consistent with the types of mortgage loans the loan processor is responsible for.
Described below are the primary competencies associated with this position.
Flexible style; receptive to change. Processes the ability to change (or be changed) to fit circumstances. Adjusts with ease.
Attention to Detail
Diligently attends to details and pursues quality in accomplishing tasks.
Gives attention to speaker, demonstrates non-verbal cues showing interest, and responds with information or questions, as appropriate.
Brings together people, paperwork, and other resources in an appropriate order for a designated purpose.
Accepts responsibility for own actions, including failure. Embraces experiences as learning opportunities and not chances to blame. Ensures quality, timeliness of work and achieves results with little oversight.
Determines the interrelationships and relative importance of tasks and takes action accordingly.
Uses the necessary/established steps to successful execution of tasks; looks for process improvement opportunities.
Manages own time, priorities, and resources to achieve goals.
Allocates time efficiently to the most important issues and knows what not to spend time on; completes work in a timely fashion.
Background in accounting or related functions (deposit or loan teller) preferred.
Office, prefer commercial banking, lending, credit administration/loanprocessiong
High School or better
Attention to Detail
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)