At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world - in nutrition, diagnostics, medical devices and branded generic pharmaceuticals - that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Support Abbott Molecular’s sales growth through delivering exceptional technical support to customers and field sales. Ensure a high degree of customer satisfaction and loyalty to Abbott Molecular products as the primary contact for assay/instrument integrations, technical support and troubleshooting of instrument and/or reagent issues.
Provides technical support to customers by phone or in the field, which includes information on: Instrument/reagent usage, protocol, instrument/reagent capabilities and specifications.
Provides technical support to sales reps via phone and e-mail.
Manage the support activities in territory to ensure rapid integration of assays and instruments into customer facilities: Plan and oversee the integration process, recommend the appropriate lab configuration and good molecular practice, and assist customers in meeting their regulatory and validation requirements.
Maximize reagent revenue stream for new instrument placements through efficient instrument integrations.
Perform troubleshooting at the customer facility as well as by telephone: Investigate problems and diagnose probable causes, systematically eliminate alternatives and provide solutions.
Provide training and information to customers 1 on 1 or in small groups.
Manages time, geographical territory and accounts effectively.
Promote customer satisfaction.
Comply with all FDA and AM Quality Systems procedures.
Accountable for Office of Ethics and Compliance activity related to no-charge product shipments as they relate to replacement parts for troubleshooting.
Consistent account monitoring and maintain customer satisfaction through direct contact and establishment of rapport with accounts; ensuring all technical inquiries/issues are managed in a timely manner.
Shares customer information with customer service team and appropriate sales rep Meets department standards relative to response times to customers.
Responsible for individual travel budget Conduct effective customer and employee product training independently.
Bachelor’s degree in biological sciences or related area with some laboratory experience in Cytogenetics or Molecular Biology. An advanced degree is preferred. 2 years of relevant work experience required. Knowledge of basic molecular diagnostic technologies and their protocols (i.e. FISH, PCR, sequencing, etc.). Excellent verbal and written communication, organization and problem solving skills. Ability to handle all customers in a professional manner
port sales objectives and strategy