Patient Service Representative

ZOLL LifeVest - Philadelphia, PA (30+ days ago)3.5


Position Title: Patient Service Representative (PSR)

Summary Description:
ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking Patient Service Representatives as independent contract workers to train patients on the use of the LifeVest.

The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.

This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time – before/after work, and on days off.

Responsibilities:
Manage equipment & garment inventory
Contact caregivers and family to schedule fittings
Available, willing and able to conduct evening and weekend activities
Willing to travel to patient’s homes for fittings or follow up visits
Disclose their family relationship with any potential referral source
Program equipment according to the prescribing physician’s orders
Measure the patient and determine correct garment size
Train the patient & other caregivers in the use of the LifeVest
Have the patient sign a Patient Agreement & WEAR Checklist
Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment

Qualifications:
Have 1 year patient care experience
Patient experience must be professional (not family caregiver)
Patient experience must be documented on resume
Willing to have a background check completed
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclose personal NPI number (if applicable)
Have a valid driver’s license and car insurance
Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL