Dispatcher I

City of San Diego - San Diego, CA (30+ days ago)4.0


APPLICANTS ARE ENCOURAGED TO APPLY TO ALL OTHER DISPATCHER RECRUITMENTS (DISPATCHER II AND POLICE DISPATCHER). VACANCIES MAY BE FILLED UTILIZING ANY CURRENT DISPATCHER ELIGIBLE LIST.

YOU WILL BE REQUIRED TO TAKE AND PASS A COMPUTER-BASED PERFORMANCE TEST TO BE CONSIDERED FOR THIS POSITION.

THIS JOB REQUIRES MULTI-TASKING SKILLS AND THE ABILITY TO MAKE QUICK DECISIONS.

FOR POSITIONS IN THE POLICE DEPARTMENT, SELECTED CANDIDATES WILL UNDERGO A COMPREHENSIVE CHARACTER AND BACKGROUND INVESTIGATION, INCLUDING A POLYGRAPH EXAMINATION AND FINGERPRINT CHECK PRIOR TO HIRE. FELONY CONVICTIONS, DOMESTIC VIOLENCE CONVICTIONS, OR USE OF ANY ILLEGAL DRUGS MAY BE DISQUALIFYING. FOR ADDITIONAL INFORMATION, REFER TO THE FOLLOWING LINK: https://www.sandiego.gov/police/recruiting/opportunities/dispatcher

Dispatcher I positions, under general supervision, receive incoming telephone calls and evaluate requests for Police services, Fire-Rescue services, and the General Services Department. Dispatcher I positions in the Police and Fire-Rescue Departments work on a Computer-Aided Dispatch (CAD) system and are the primary answering point for all 911 and non-emergency phone calls from within the City of San Diego (Fire-Rescue Department has dispatch contracts with Chula Vista, Imperial Beach, National City, and Poway); elicit essential incident information from callers; determine the nature and extent of the request, the priority of the problem and the need for dispatching police, fire or medical field units; enter appropriate information by typing on a computer keyboard into a dispatch format; answer routine inquiries and refer calls not requiring dispatch to the appropriate department or agency. Dispatcher I positions in the General Services Department receive incoming phone calls and operate radio communications equipment to dispatch and coordinate various City units involved in servicing, maintaining or repairing City property, services or facilities. Positions in this department do NOT respond to 911 emergency calls. The communication centers in these departments operate 24 hours a day, seven days a week, with day, evening, and night shifts. Dispatcher I employees will be rotated to different shifts on a periodic basis; and perform other duties as assigned.

NOTES:
The typical starting hourly rate for Police Department Dispatcher I employees is $18.02.
Police Department Dispatcher I employees who possess a California P.O.S.T. Basic Dispatcher Course Certificate are eligible for 20% additional pay.
Police Department Dispatcher I employees work 10 hours per shift, four days per week, with three consecutive days off. Fire-Rescue Department Dispatcher I employees work 12-hour shifts (44/36 rotation schedule).
Police and Fire-Rescue Department Dispatcher I employees may be required to work during all City holidays.
Police Department Dispatcher I employees may be required to work overtime.
Fire-Rescue Department Dispatcher I employees may be required to work overtime during training, if needed, on cleared positions.
Dispatcher I employees may answer 50-170 calls a day and are required to sit for long periods of time. Please refer to the Supplemental Information section of the job bulletin for a more detailed description of typical Dispatcher I duties and working conditions.
Dispatcher I employees assigned as operators in the 911 Police Department Phone Room are eligible for 5% additional pay.
Police Department Dispatcher I employees must obtain the California P.O.S.T. Basic Dispatcher Course Certificate within one year from date of hire.
Fire-Rescue Department Dispatcher I employees are eligible for 5% additional pay after successfully completing the paid mandatory Emergency Medical Dispatcher (EMD) certification course.
Dispatcher I employees may be required to work extended periods of night or unusual shift work for which they may receive 5% additional pay.
The communication center in these departments operate 24 hours a day, seven days a week, with day, evening, and night shifts. Dispatcher I employees will be rotated to different shifts on a periodic basis.

MINIMUM REQUIREMENTS:
You must meet the following requirements on the date you apply, unless otherwise indicated.

GENERAL: You must be a United States citizen or have the current legal right to work in the United States.

EDUCATION: You must meet ONE of the following options:
Graduation from high school.
Passage of the General Education Development (G.E.D.) test.
Passage of the California High School Proficiency Examination (C.H.S.P.E.).
Possession of a two-year, four-year, or advanced degree from a college or university.

NOTE:
Candidates screened by the San Diego Police Department must present proof of education when they submit their Background Investigation Questionnaire.
HIGHLY DESIRABLE: The ability to communicate in and understand any of the following languages: Spanish, Korean, Arabic, Farsi, Somali, Chinese, Indochinese or Tagalog.

SCREENING PROCESS:
Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met.

The screening process will consist of the following components:
APPLICATION REVIEW: Applications will be evaluated to ensure they meet the minimum requirements. Only those applicants who clearly demonstrate meeting the requirements specified above will be approved to continue in the screening process.
PERFORMANCE TEST: The performance test is a computer-based work simulation test that measures the general aptitudes needed to be a Dispatcher. No prior dispatch experience is necessary to pass the test which includes the following 15 test modules:
DATA ENTRY: The ability to read written data and accurately enter that data using a keyboard.
DATA ENTRY (AUDIO): The ability to hear audible data and accurately enter that data using a keyboard.
CALL SUMMARIZATION 1: The ability to hear, comprehend, and summarize audible information.
CALL SUMMARIZATION 2: The ability to hear and comprehend audible information while accurately entering that information using a keyboard, and to subsequently use that information.
CROSS REFERENCING: The ability to locate information, requested in writing, on a written list and to correctly/accurately respond using a keyboard.
CROSS REFERENCING (AUDIO): The ability to locate information, requested audibly, on a written list and to correctly/accurately respond using a keyboard.
CHARACTER COMPARISON: The ability to compare and contrast written data.
MEMORY RECALL: The ability to learn and later recognize associated information.
MEMORY RECALL – NUMERIC (AUDIO): The ability to hear data (number sequences), memorize it, and then use a keyboard to accurately enter the data.
PRIORITIZATION: The ability to evaluate and analyze information in order to prioritize or categorize incidents.
MAP READING: The ability to use maps for determining routes and locations.
SPELLING: The ability to correctly spell words according to the context in which they are being used (i.e., homonyms).
SENTENCE CLARITY: The ability to select the written passage that is the most clearly written.
READING COMPREHENSION: The ability to read and comprehend written passages.
DECISION MAKING: The ability to make decisions quickly and accurately and to correctly signal the response using a computer.
Performance Test Scoring: This is a pass/fail test. Applicants must pass ALL 15 test modules in order to successfully complete the performance test and be placed on the eligible list. Performance test weight: 100%.

Performance Test Notification: Approved applicants will be notified regarding the opportunity to schedule themselves for the performance test. For additional information, refer to the following link: https://www.sandiego.gov/sites/default/files/criticall_candidate_test_preparation_guide_0.pdf

Reexamination Eligibility: If you fail the performance test, you may reapply TWO MONTHS after your most recent test date.

Performance Test Waiver: If you have served, and passed probation, as a City of San Diego Dispatcher I within one year from the date of your application, you may request a waiver.

If you previously took and passed the performance test for this Dispatcher I recruitment process or Dispatcher I - T10802-201506 within one year from the date of your application, you may request a waiver.

Candidates who pass the performance test will be placed on a list which will be used to fill position vacancies during the next one year. For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.

SUPPLEMENTAL INFORMATION:
PERSONAL HISTORY STATEMENT: Successful candidates who are interested in a position in the San Diego Police Department must complete and submit a Personal History Statement to the San Diego Police Department. Information regarding this step of the process will be provided at a later date.

SUPPLEMENTAL JOB INFORMATION: A career as a Dispatcher offers many satisfying and rewarding opportunities to help others and make a sufficient contribution to public safety. This challenging, fast-paced work requires quick thinking and problem solving abilities, and excellent public relations skills. The job, however, also has some demands that you may find less appealing. The factors listed below describe aspects of the job of which you may not be aware. It is important that you consider these conditions before you accept employment in this job classification. This information is not provided to discourage you from seeking employment in this capacity; it is presented only to help you decide if this would be a good job choice for you.

There will be times that you will be unable to leave your work station for long periods during your shift. Therefore, you must be able to work in a confined area for your entire shift. You may be required to wear a headset.
Typically, Police and Fire-Rescue Departments have been described as "paramilitary" work environments. Individuals hired to work in these departments will be required to work through a structured "chain of command."
You may be required to change your work shift (includes weekends, nights and holidays) and/or cancel days off or holiday plans on short notice. There may be times you will be mandated to work overtime.
You must respond courteously, calmly, and effectively to telephone calls when someone is rude, drunk, irrational, difficult to understand, confused, using obscene language, and/or screaming at you. You must also be able to respond to calls when a violent or highly emotional situation is taking place.
For some positions, you may be required to pass a thorough background check, which will include both personal and professional references. Professional references may focus on your suitability for this work, including your ability to deal with stressful situations. Personal references may include evaluations of your honesty and integrity, and will include arrest records, credit history, and use of controlled substances.

PRE-EMPLOYMENT REQUIREMENTS: Employment offers are conditional pending the results of all screening processes that are applicable to this job, which may include but are not limited to the following: Confirmation of citizenship/legal right to work in the United States; completion of a pre-employment medical review/exam (which may include drug/alcohol testing); reference checks; and a fingerprint check. The fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes which may include a polygraph examination and/or background investigation. All of these processes must be successfully completed before employment begins. A positive test for alcohol, illegal drugs, including marijuana, or inadequately explained prescription drugs, misrepresentation, falsification, or omission of pertinent facts in any step of the screening/selection process may be cause for disqualification and/or termination of employment. Nothing in this job posting constitutes an expressed or implied contract for employment with the City of San Diego. Applicants must notify the Personnel Department of any changes in their name, address (home, email), or phone number or they may miss employment opportunities.

Rev. 3 - August 3, 2017 (Reexamination Eligibility Period Changed)