Community Service Officer (Police Department)

Village of Schaumburg - Schaumburg, IL4.3

Full-time
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VILLAGE OF SCHAUMBURG

Human Resources Department

101 Schaumburg Court

Schaumburg, IL 60193

http://www.schaumburg.com/

The Village of Schaumburg is a thriving community of 75,936 residents located 12 miles west of O’Hare International Airport and approximately 26 miles northwest of the City of Chicago. The community is the base of the second largest concentration of retail, office and commercial activity in the state of Illinois. Of special distinction, the village was recently named one of the "Top Ten Best Places to Live" by Money Magazine, is ranked No. 5 overall in WalletHub's "Best Illinois Cities for Jobs" and, for the fifth year in a row, received the Distinguished Budget Presentation Award from the Government Finance Officers Association (GFOA) for meeting the highest principles of governmental budgeting.

The village employs approximately 600 employees in a variety of departments within the organization, such as police, fire, public works, engineering, finance, human resources, cultural services, community development, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.

INVITES ONLINE APPLICATIONS FOR THE POSITION OF:
Community Service Officer (Police Department) with an online application deadline of 05/19/2019 or until 75 applicants have successfully completed the application process.

STARTING PAY RATE: $22.44 - $25.37 per hour based on a 40-hour work week. Salary dependent on qualifications. The salary range for this position grade is $22.44 - $34.30 This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website.

WORK SCHEDULE: This position involves regular and irregular shift work, shift and day off rotations necessary to provide police services 24 hours/day, 7 days/week, and 52 weeks/year (weekends and holidays included). Work shifts are normally 8 hours in duration, but may be extended in the event of emergency, disaster, personnel shortage, work load or work-in-progress.

Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.

JOB SUMMARY:
This position is responsible for enforcement of all animal related ordinances, local parking ordinances, and the performance of police related tasks which do not involve criminal investigation or follow-up investigation. Work may involve an element of danger and may place the employee in situations that demand strength and endurance. The employee must be able to exercise sound independent judgment and composure while dealing with the public. Assignments may include work on tasks which require specialized abilities and knowledge possessed by the employee. Work assignments are general and specific instructions are received from a supervisor who reviews work methods and results through reports, personal inspections and discussion.

If assigned to Front Desk Duty, Community Service Officers are generally the first point of contact a citizen/customer has with the police department. They must have a working knowledge of all functions of the Patrol Division, as well as support divisions and outside resources. They must be polite, courteous, and have the ability to project a positive, knowledgeable and professional image to the community at all times.

JOB DUTIES:
Documents traffic crash, informational and non-violent criminal offenses for possible follow-up investigations. Conducts initial investigation of cruelty to animals or other animal ordinance violations. Maintains an animal impound file and attempts to reunite lost animals with their owners.
Monitors police radio and responds to requests from police officers.
Assigns and collects equipment issued to police officers and maintains a log.
Enforces applicable Village ordinances.
Performs the duties of a Field Training Officer and Child Passenger Safety Technician Certification, as certified.
Appears and testifies in court.

Primary Duty: Front Desk

Attends to the front desk at the police department building; answers inquiries, works computer terminals, communicates via radio, completes reports, and generally provides information and assists persons, conducts Metra train pass transactions. Monitors entry and exit of visitors and workers, as well as alarms and security cameras.
Assists officers with a variety of functions including but not limited to, bond-out paperwork, bond exchanges, outside contacts, coordinating responses (including towing companies, board up services, taxi transportation, and other village departments and services), etc.
Prepares and disseminates Village Notification pages/e-mails.
Assigns and checks in officers’ equipment at shift change and for details.
Assists with vehicle repossessions, relocations, and vehicle tow releases.
Relief of duties associated with either Call-Back Officers and/or Customer Service Center Representatives, as needed.
Registers sex offender and responsible for warrant procedures.

Patrol Duty – CSO Street Assignment

Responds to animal related calls for service, as assigned. This may include confiscating, chasing, capturing, rendering aid to and/or securing a wild or domesticated animal. It may include transport and release to owner or admittance to an animal hospital. They must conduct an initial investigation of cruelty or other animal complaints and document accordingly.
Observes and takes appropriate actions regarding safety hazards, stray animals, parking violations and other ordinance violations.
Reports any criminal activity.
Performs traffic direction duties as needed.
Responds to private property damage crashes, disabled vehicle, vehicle lock-outs, abandoned auto and lost property calls and document accordingly. Requires knowledge of State law and the abandoned auto and towed auto procedures.
Responds to patrol officer’s request to assist with transporting persons including children, in cases which installation of a child safety seat is required.
Installs and removes vehicle immobilization devices (Denver Boot) and completes the necessary paperwork.
Patrols a designated area either on foot or in an assigned vehicle.
Maintains CSO vehicle and equipment. Assists patrol supervisor in transporting and picking up squad cars from the Engineering and Public Works department.

Performs lifesaving procedures. Female officers perform matron duties as assigned. Maintains a Child Passenger Safety Technician Certification and performs child seat inspections. Participates in community or educational events like Safety Town, Child Passenger Talks, etc. Performs others duties as assigned.

SCHEDULE:
The position involves regular and irregular shift work, shift and day off rotations necessary to provide police services 24 hours/day, 7 days/week, and 52 weeks/year (weekends and holidays included). Work shifts are normally 8 hours in duration, but may be extended in the event of emergency, disaster, personnel shortage, work load or work-in-progress.

QUALIFICATIONS:
Education equivalent to a high school diploma.
A minimum of one year of customer service related experience.
Possession of a valid driver's license.
CPR certification preferred or ability to obtain within 6 months from date of hire.
Proficiency with current computer software systems, including email, calendar programs, job specific software, and customer service systems preferred or within the first six months of employment.

Observes situations quickly, analytically and objectively, determining a prompt course of action. Ability to think through a situation, analyze and handle or refer people accordingly. Understands, interprets and applies relevant Federal and State statutes, local ordinances, court decisions, Police Department, and Village rules and policies. Understands and responds appropriately to written and oral instructions and requests. Works independently or as a team member, effectively within the guidelines of standard operating procedures, department rules and regulations and within the scope of authority for that position. Fosters appropriate intra-agency and interagency communications. Hears and understands radio, telephone, and verbal communications. Manages situations firmly, courteously, tactfully, impartially, and confidentiality in performance of duties. Assimilates, retains and effectively use geographic knowledge concerning the Village and surrounding vicinity. Provides assistance, effectively communicates, and interacts positively with fellow employees and citizens.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Exposure to varying weather conditions including extreme conditions.
Exposure to extreme lighting conditions, natural and man-made light.
Exposure to fire, smoke, chemical leaks/spills during emergency situations.
Exposure to dangerous persons or animals.
Exposure to persons, animals and wildlife and/or articles having contagious/communicable diseases.
Exposures to hazards associated with traffic control and working in or around traffic.
Hazards associated with natural and man-made disasters, the use and operation of electrical or microwave powered equipment.
Responds to and handles animal complaints. This may include confiscating, chasing, capturing, rendering aid to and/or securing a wild or domesticated animal. It may also include transport and release to owner or admittance to an animal hospital.
Physically responds to persons requiring emergency assistance.
Lifts and carries equipment up to 50 pounds and injured/deceased animals,
Climbs flights of stairs, ladders and over obstacles.
Vision to discern color differences, observe, read and operate equipment safely.
Performs lifesaving procedures.

BENEFITS:
The Village of Schaumburg has a competitive benefit package which includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, a retirement plan through the Illinois Municipal Retirement Fund, paid holidays, paid vacation, sick leave, tuition reimbursement, and more.

SELECTION PROCESS:
Candidate screening process may consist of an application review, skills testing, employability assessment, interviews, reference checks, and other job-related testing or verifications. Chosen candidates will be subject to a background and criminal history investigation, and qualifying pre-employment medical examination and drug screen.

THE VILLAGE OF SCHAUMBURG IS AN EQUAL OPPORTUNITY EMPLOYER