Front Office Representative

Radisson Hotel Group - Salt Lake City, UT3.5

Full-timeEstimated: $26,000 - $37,000 a year
EducationSkillsBenefits
Radisson Hotel Group is one of the world's largest and most dynamic hotel companies. It has an expanding portfolio of 1,400 hotels in operation and under development, a global footprint covering 115 countries…. Be part of the corporate managed hotels portfolio! Have you heard we have been recently acquired? What does that mean for you… more opportunity for growth and development than ever before! Join our team and grow your career with us long-term.

Right in the heart of the action, the Radisson Salt Lake City Downtown is home to the best of the City-Capitol Theater, Historic Temple Square, The Vivint Smart Home Arena, City Creek Shopping Center and The Gateway Shopping Center. The nearby UTA TRAX station makes it easy to get to and from work, making the Radisson Salt Lake City Downtown your choice of employment.

At our hotel, we offer our team members free lunch or dinner at our Rad Employee Cafeteria! Plus, we all know how hard it can be to find parking downtown, did I mention that we offer free employee parking? Yes, we do!

We also reward our team members with Employee of the Month recognitions.

The Radisson Salt Lake City Downtown is pleased to announce the opening of a Guest Service Representative position at the Front Desk of the hotel. We are seeking a highly motivated individual with a Yes I Can! attitude, great organizational skills and people friendly persona who will provide quality service to guests during check-in/check-out processes and through-out their stay.

Responsibilities:
Provide 100% Guest Satisfaction through efficient and effective guest interactions.
Assist guests at check-in and check-out.
Process guest credit at check-in.
Record special billing instructions.
Handle cash transactions.
Help guests resolve any issues that may occur during stay.
Coordinate with other departments as needed to assure quality service.
Promote hotel attractions & services.
Keep current on local attractions and events.

Requirements:
Must have strong communications skills, able to interact with guests and clients effectively to solve problems
Must have High School diploma or equivalent; bachelor’s degree preferred.
Knowledge of Opera PMS beneficial
Must be able to read, write and speak English fluently; bi-lingual skills a plus
Must be able to stand for long periods of time.
Must be able to occasionally lift 25-50lbs.
Must be able to work a flexible schedule.
Must be able to pass a background check.