Customer Service Technical Agent I - Bristol, PA

Kohler Co. - Bristol, PA (30+ days ago)3.7


Are you a Customer Service Professional looking for a growth-oriented opportunity? Do you have the communication and technical skills required to deliver world-class, first level inbound telephone and email support for our customers? Do you enjoy using your skills and training to troubleshoot, investigate and resolve inquiries efficiently and graciously?

If so, apply today to be a Customer Service Technical Agent in our Customer Service Organization!

Customer Service Technical Agent I coordinates or acts as a technical liaison for pre and post service for Robern products (Business to Business and Business to Consumer). This role is one of the points of contact for domestic & international wholesale and showroom customers. The position also recommends and performs corrective action as required. Serves as the lead point of contact where technical guidance is required by Customer Service Agents at Robern. The person will perform all the activities described below within established policies, procedures and parameters

Hours of operation: Monday - Friday between 8:00a.m. - 5:00p.m.
Skills/Requirements

Associate degree or equivalent experience with 2+ years successful experience in electronics. Prefer a background in technical problem solving with demonstrated hands on electrical experience.
Proven and polished customer service skills, very strong technical competence in a variety of disciplines.
Ability to handle all situations within authority level. Proven customer and company satisfaction record.
Position requires tactful manner, stable personality, and pleasant telephone manner with an ability to handle pressure and stressful situations.
Demonstrates proficiency in order management, SAP, CRM, Microsoft Office.
Some Customer Service or Hospitality experience preferred

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.