Full Job Description
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.
As a member of the Global Commercial IT team, you will act as a Product Manager, specializing in continuous process and systems improvement, focused on Sales processes on our global CRM system – Salesforce Sales Cloud. This person will work in the role of a senior business analyst, partnering with product owners to realize roadmap items. As owners of their product area, Product Managers are focused on long and short-term product vision harmonizing internal business partners’ interests with IT delivery and representing the product to the stakeholders. The Product Manager closely works with our internal business partners and internal & external delivery partners to develop and execute a roadmap of solutions needed to support key business processes. Working closely with our internal business partners, the Product Manager along with the Product Owner, then prioritizes the request backlog and translates requirements into user stories for the scrum teams. This role will require an overlap of local business hours and business hours in the Americas, Europe and APAC.
Partner with regional and global business (our internal customer) and IT representatives at all levels of the organization to assess business needs and establish the product vision; initiate, prioritize, refine, and drive appropriate and innovative technology solutions; establish product roadmap.
Effectively negotiate work scope with our business partners to align on objectives around time to market, effort and scope. Manage and communicate trade-off decisions between scope and schedule. Manage delivery expectations with the business.
Act as a hands-on analyst delivering as-is and to-be process flows and requirements documents.
Establish, manage, and/or give input to project charters, plans, estimates/budget needs.
Provide regular status updates to program management and the business.
Create, prioritize and groom a backlog of well-formed stories representing the needs and priorities of the business, for implementation by the internal or external scrum team(s).
Prepare RFPs, participate in vendor presentations, review and selection.
Work directly with internal or external scrum teams on planning and execution of their work.
Identify, manage, and communicate dependencies between internal and external teams, and systems.
Anticipate blockers, conflicts and obstacles, and escalate appropriately to solve.
Communicate delivery scope, status and questions back to business.
Act as the subject-matter expert for your product area.
Communicate effectively and appropriately with business and technical peers (written and verbal).
Work comfortably with stakeholders at all levels of the organization, including senior leadership.
Review technical solutions for compliance to business process and objectives, as well as IT standards.
Perform some Product Owner responsibilities as needed.
Work proactively on business issues and resolve them in a timely manner.
3+ years of experience with the implementation of Salesforce Sales Cloud for Sales teams.
5+ years of business analysis experience and implementing IT solutions, preferably in enterprise level implementations and solutions for global healthcare companies.
Experience with SAFe and/or Agile/SCRUM techniques.
Excellent team player with demonstrated ability to work with virtual and globally distributed cross-functional, internal and external team teams.
Excellent spoken and written communication as well as receptive listening skills, with the ability to effectively present complex ideas in a clear, concise fashion to technical and non-technical audiences, including senior management.
Demonstrated ability to influence decisions and recommendations on technology strategies.
Demonstrated ability to solve complex business problems.
Strong business acumen and solution delivery expertise.
Must be able to define, shape, and drive projects to completion while effectively collaborating with others.
Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques.
Requires limited direction.
Ability to learn quickly in a dynamic environment.
Ability to work with deadlines and in a fast-paced environment
Bachelor's degree, preferably in Information Technology
Preferably Salesforce.com Sales Cloud certified.
Preference for Design Thinking knowledge or experience.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.