Virtual Collections Specialist - Home Based Servicing

American Express - United States4.1

If you are passionate about providing superior service, driving results and working for a world-class global brand, then the American Express Home Based Servicing (HBS) Collections Specialist position may be an ideal fit for you. Join a global brand recognized as at Top 100 Remote Work Company (FlexJobs) and a 9x Customer Service Winner (JD Power).

As a Collections Specialist, you will:
This position will be working virtually from home
Handle high volume inbound/outbound calls on past due accounts in an auto dialer environment
Negotiate, collect and resolve accounts using persuasive communication skills and a consultative approach to encourage future card usage.
Utilize your negotiation and influencing abilities by offering our Small Business and Consumer customer’s solutions using products and services from the American Express portfolio.
Handle calls in a timely and efficient manner while following established credit procedures
Stay within acceptable performance standards and quality goals

  • Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*
A top performer with a proven track record of success
An individual with both a competitive and strong will to win attitude
Minimum of 1 year experience in a consultative client facing environment
Proven problem solving and decision making
Strong oral communication skills
Demonstrated resiliency in a fast paced metrics driven environment
Extremely adaptable in a changing environment
Proficient in MS Office environment
High school diploma or equivalent required
Preferred Qualifications
Experience working from a home office as part of a virtual team
Commercial and consumer sales experience
Financial service/collections and/or risk industry experience
Bachelor’s degree

Schedule Requirements:
Require the flexibility to work between the hours of 5am to 12am any day of the week
Weekend shifts required, including some holidays, schedules are subject to change based on business need
Schedules will be full time (40 hours weekly)
This is a virtual work from home position. If you live within 35 miles of one of our service centers (Phoenix, AZ or Sunrise, FL) please review our careers site for positions located onsite at one of these centers.
Current American Express colleagues are not eligible to move from an onsite position to a Home Based position at this time

Environment Requirements:
A secure home office, free from background noise or other distractions
Residence in one of 47 states where we currently hire (excluding Alaska, California and Hawaii)

Additional System Requirements:
American Express will cover the connection cost and monthly fees for dedicated telephone and internet service from an American Express approved provider in your area.

The requirement are:
Dedicated and separate high speed internet with at least 10 Mbps download and 1 Mbps upload speeds or higher with wired cable connection (no wireless or satellite ISPs allowed)
The computer and telephone line should only be used for American Express business purposes
Dedicated and separate analog landline phone (no VOIP-voice over internet protocol) for training and production calls. (e.g. Magic Jack, Vonage and services like these are not permitted)
Phone modem preferred (vs. a wall jack) where available
In the event there is no American Express approved provider in your area but there is a provider that can offer the appropriate connections, American Express would also make available a one-time reimbursement of up to $100.00 for any set up fees you incur with your provider. You would also receive a monthly allowance on the first paycheck of each month to help cover the cost of these services. You will be required to locate a provider who meets our connectivity requirements and arrange connections.

Currently hiring in the following states:
Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

ReqID: 19007025
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 18, 2019, 11:06:54 AM