Customer Advocate

Apex EDI - Orem, UT

Full-time
Apex EDI is looking for an exceptional New Client Customer Advocate to join our credentialing team. We are a rapidly growing technology company that offers innovative software and service solutions to help healthcare providers focus on what really matters – healing patients. If you take charge of your day and are passionate about finding innovative solutions, we want you to be a part of our team!

What Your Day Looks Like:
As you settle in, you review and adjust your game plan with your teammates to ensure your tactical execution for the day aligns with the company’s larger, strategic goals. You then dive in and start addressing your client's tickets, emails, and phone calls. Due to your epic ninja skills, you accomplish even more than you anticipated! You look at the clock and are surprised to see it is time for lunch.

Your afternoon is spent connecting with key clients, proactively identifying and fixing problems, making time for strategic projects, and enhancing your current processes. You then wrap everything up, make the next day’s plan, and show off your skills in an all-star Mario Kart battle.

You will directly impact our company’s bottom line by:
Driving customer loyalty and building strong relationships.
Proactively and urgently addressing client needs (primarily via phone, e-mail, and smoke signals if necessary).
Taking charge and guiding the client experience without being a push-over.
Developing and maintaining working relationships with our partners and insurance companies by acting as a liaison between them and our clients.
Maintaining a high client satisfaction rating by developing and implementing proactive measures that are unique to your clients.

Why You Should Join Apex:
We know that there are a lot of jobs out there, here is why we are is the best option for you:

We trust you: We believe in doing hard things and doing them well. From the day you walk in, you will face challenges and problems that impact the company’s bottom line. You will own and report on key metrics such as Recurring Revenue, Churn, Retention, and Onboarding.
We are transparent: We know “transparent” is cliché, but we live and die by it. It doesn’t matter if one person or a department is doing well if the rest of the company is drowning. Our goal is to succeed as a company – we win, and we win together.
We don’t tolerate loafers: We manage 100% or our commitments and get results. We won’t carry you up the mountain, and we don’t expect you to carry anyone else. We know that it is an uphill battle and we will work alongside you to get there.
We love our clients, and they love us: We know our clients and we celebrate their successes with them. We have forged this relationship by vanquishing the problems our clients face, rather than handing them standardized answers that don’t fix the overarching problem. Because we have gone to battle for our clients, they fight for us too.

Who You Are:
You want to make a difference and not just be a cog in a wheel. You relish opportunities to maximize your personal growth and have both professional and personal stories to prove it. You will keep working to reach your highest potential. Major bonus points for experience managing a dedicated client base and knowing how to translate day-to-day work into company metrics.

You have the following competencies and passions:
Analytical mindset – you have the genius of the super villain, but the hero’s morality.
Confidence dealing with autonomy and ambiguity, while still reaching desired results.
Love being thrown into the fire because that is where you grow the most.
Scrappy and resourceful – think Jason Bourne.
Quickly build relationships with clients and partners.
Comfortable working with technology (we will also take people who can summon Unicorns).
Bonus Points

You’ve read and live the principles from any of the following books: Extreme Ownership by Jock Willink and Leif Babin, Leadership and Self Deception by The Arbinger Institute, and/or The 5 Dysfunctions of a Team by Patrick Lencioni.
Familiarity with Airtable or similar systems
Past customer relations and/or credentialing experience.

We aren’t looking for someone with a defined work history or skill set. We know that the best people are diverse and share the right competencies.

Experience
Required
3 year(s): at least three years of customer service experience
Education
Required
High School or better
Behaviors
Required
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization