Full Job Description
We look forward to reviewing your application!
All applicants must include a resume.
Visa sponsorship not available.
Contact us at 1-800-562-0999 ext. 11111 with any questions.
We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
Providing excellent member experience is a cornerstone of WSECU’s success! The UX Designer is a key member of WSECU’s Member Experience team. The Member Experience team serves largely in a consultative capacity, leveraging both CX and UX methodologies to design amazing member experiences, both online and off. You will be pulling from several UX disciplines to create human centered designs that are easy, engaging and meet the needs of members and the business objectives of WSECU.
At WSECU UX Designers are generalists; if you like doing a little bit of everything – this role could be for you! You’ll be engaged in all facets of digital experience design: conducting user research and sharing analysis, designing workflows and holistic experiences across platforms and devices, UX copy writing and information architecture.
Your day may include:
Research: To facilitate effective design, test concepts, and inform WSECU’s design approach, the UX designer will conduct quantitative and/or qualitative research with users, such as usability studies, interviews, & surveys. In addition to user testing, a successful UX Designer will stay up to date on best practices, trends and patterns in modern UX design.
Advocacy: In project meetings, design sessions, or other relevant contexts, the UX designer will act as the ‘member in the room,’ championing the user and surfacing their needs. A focus on human-centered design is essential, as is striking a healthy balance (co-value) between business requirements and user needs. Their designs should reflect WSECU’s Brand and Member Experience Principles.
Standards: To ensure their work is extensible, the UX designer will employ existing UX patterns & agreed-upon standards. Over time, standards will evolve, and the UX designer will collaborate with other members of the team to influence updates to the standards to reflect user needs and preferences, and emerging trends in the UX and financial industries.
Teamwork: As part of a team-within-a-team, the UX designer will establish positive working relationships not only within the Member Experience department, but with all stakeholders and coworkers, as Member Experience is largely a consultative and collaborative resource at WSECU. As the UX designer questions assumptions and advocates a human-centered design approach, they should do so with openness, respecting other points-of-view and working to find common ground and elegant solutions. WSECU operates as an agile organization, and this role works within a scrum framework and a cross-functional team environment.
Design: A culmination of the above, a successful UX designer will thoughtfully incorporate user feedback, design best practices, and business understanding into effective designs. A successful UX designer supports iterative design processes and agile development methodologies. The UX designer will produce design assets from low fidelity concepts through to high fidelity wireframes that can be brought to life by WSECU’s development teams.
What you bring to the team:
Four (4) year degree in design (UX preferred) and 3-5 years design experience; Related experience may be substituted, year-for-year, for academic achievement
Well-developed interpersonal and communication skills
Ability to calculate figures and percentages, collect and analyze data, and understand usability metrics and KPIs
Excellent conceptual, organizational, and problem-solving skills
Microsoft Office proficiency
Bonus points if you have:
Understanding of human-centric design principles
Experience with visual design tools
Experience in user research and research design
Experience with HTML and web development understanding
Financial services experience
Experience with UX Writing and micro copy
Competitive pay: $25.27- $37.90 per hour, DOQ
Perks: Excellent benefits package; including retirement options and paid leave
Where it’s located: Headquarters, 330 Union Ave SE, Olympia, WA
When you’d work: Monday–Friday, minimum 40 hours per week, with scheduling flexibility based on needs of the department and service needs