PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2

University of Washington - Seattle, WA

Part-time
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.

The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.

The HMC Emergency Department has an outstanding opportunity for a PART-TIME PATIENT SERVICES SPECIALIST 1-Trainee or PSS 2 (90%, Night Shifts). Under general supervision of the Nurse Manager (Emergency Department) or designee, the Patient Services Specialist has primary responsibility for performing medical functions, scheduling clinic appointments, processing lab requests and specimens, and clerical duties in support of the fast-paced Emergency Department.

PSS Duties and Responsibilities
  • Facilitate patient admissions, transfers and discharges.
  • Assemble patient chart for admission, transfer or discharge.
  • Maintain medical records in a usable format, collates departmental records, adds new forms to records, and flags/alerts health care team members to missing forms, consent signatures and other requirements.
  • Obtain from and returns records to Patient Data Services.
  • Process requisitions for patient procedures, tests or exams.
  • Communicate other departments’ readiness for patient procedures, tests or exams and facilitates appropriate transportation and paperwork.
  • Coordinate transportation to and from other facilities for special procedures, tests or exams.
  • Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, arranging follow-up appointments, putting together the medical record information for the receiving facility, and communicating all of this to the assigned nurse and charge nurse.
  • Access computer systems in order to obtain patient data and to perform clerical functions.
  • Ability to recognize priority information and duties, respond appropriately and maintain patient safety and smooth unit operations.
  • Accurately schedule clinic appointments.
  • Demonstrate proficiency in the use of communication devices on the unit (telephone, fax, email, etc.). Continually identifies department when answering the telephone, speaks in a confident, friendly manner that conveys a positive reception.
  • Direct calls to appropriate staff in a timely manner.
  • Receive, record and distribute accurate patient information and diagnostic results to appropriate staff.
  • Maintain awareness of others and greets patients, family, visitors, and staff in manner that conveys a positive reception.
  • Effectively command medical terminology and pharmacology.
  • Complete annual review requirements (fire/safety, infection control, and other as appropriate).
Standards of Daily Practice
  • Participate in the development/testing/implementation of new organizational systems for the unit or department.
  • Identified by others as exceptional in coordinating/prioritizing, delegating and multi-task orientation; performance reflects extra care and attention.
  • Follow up on projects, orders and/or requisitions to ensure completion.
  • Act as a resource for staff.
  • Acknowledged by other staff to be a role model in courteous communication (in-person, telephone, etc.) with health care team members, visitors, patients, and family.
  • Acknowledged by staff as an expert in unit and Medical Center services and how to access them.
Safety and Response to Emergencies
  • Participate in interdepartmental efforts to facilitate a safe environment.
  • Understand and follow hospital and departmental protocol for emergencies and disasters.
  • Take immediate action to address environmental, equipment or engineering issues that present a potential safety risk.
  • Function within safety, infection-control, emergency and equipment guidelines.
Advocacy and Humanistic Care
  • Demonstrate dignity and respect for the values, lifestyles, age, spiritual needs, and/or cultural diversity of other staff members, patients, family, and visitors.
  • Act as an advocate for patients and families through such activities as assisting them with locating appropriate staff to address their concerns and safeguard patient’s privacy and confidentiality.
  • Patients always take precedence over tasks. Asks patient at end of contact if there is anything else the patient needs.
  • Provide additional service for those who have been inconvenienced or who may need special assistance. Contact Patient Relations office when appropriate.
  • Report when illegal/unethical/unprofessional practice of another member of the health team occurs.
  • Demonstrate awareness of age specific competencies when interacting with patients and family.
Communication and Team Building
  • Promote and contribute to the development of teamwork in the service and working relationships between the service and other departments and disciplines.
  • Maintain a professional manner at work.
  • Represent the clinic/unit in divisional and/or hospital committees and meetings.
  • Demonstrate reliability in work attendance.
  • Wear appropriate professional attire and HMC identification; maintains acceptable personal hygiene.
  • Practice cost containment by ordering and using forms and supplies in a cost-effective manner.
Quality Assessment and Improvement
  • Participate in and support quality assessment and improvement activities.
  • Maintain/improve knowledge and skills related to medical terminology, policies/procedures and medical center services.
Professional Development/Skills
  • Demonstrate responsibility for own professional growth through pursuit of work-related experiences and education opportunities.
  • Respond positively when learning needs are identified and accepts responsibility for seeking education.
  • Attend and participate in inservices and continuing education programs which directly affect practice and improve unit operations.
  • Maintain and enhance computer skills to provide accurate and timely work flow.
REQUIREMENTS:
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
  • PATIENT SERVICES SPECIALIST 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
  • PATIENT SERVICES SPECIALIST 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.