Full Job Description
Hours: 8:30am-5:00pm, Monday-Friday
Are you a self-motivated, detail-oriented individual with excellent customer service skills, the ability to multitask a high volume of work, with strong interpersonal skills? Do others describe you as dependable and enthusiastic? If this sounds like you, please send your resume for consideration to join our outstanding team.
The Inova Loudoun Ambulatory Surgery Center is seeking an experienced Front Desk Receptionist to provide courteous and prompt processing of patients at the waiting area and to manage the telephone system/incoming calls. Other responsibilities include but are not limited to:
Opening the Center each day
Verifying the accuracy and completeness of patient clinical, demographic and insurance information upon admission of the patient. Enters corrected patient information into the medical software system at the time of admission.
Managing the patient waiting area and communicating patient and/or surgeon delays to the appropriate audience, updates the billing schedule for cancellations and/or add on cases.
Recording and reconciling daily all monies collected at the front desk; securing and reconciling the change drawer.
Managing the telephone system. Answering calls, deactivating after hours answering service/night ring; activating after hours answering service/night ring; and, ensuring the after hours/emergency message is correct and activated
High school graduate or equivalent
Comprehension of medical terminology and basic understanding of HIPAA laws
Minimum one (1) year receptionist experience, preferably in an ambulatory surgery facility, acute-care hospital, or doctor’s office
Must have experience using scheduling software and knowledge of EMRs
Able to multitask, able to perform under pressure with a high volume of work
Strong communications and interpersonal skills
Team player who is willing to be cross-trained in several areas of the business office
We are proud to offer a comprehensive benefits package including
Life and Disability Insurance
Flexible Spending Accounts
401k retirement plan with a company match
Generous Paid Time Off Program
In addition to competitive base pay, our employees enjoy a quarterly incentive bonus program based on meeting performance goals.