Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.
Under limited supervision, reporting to the Risk Management Senior Program Manager, this position will directly manage issue remediation responsible for facilitation, leading issues across all departments within Consumer & Business Banking. The role will focus on facilitation of risk / compliance matters, delivering key status reporting, provide support and advisement to line-of-business and partner leaders towards successful closure of issues. Serves as a liaison between line of business, Corporate Compliance, Corporate Audit, Corporate Risk, Credit Risk, and CBB Risk Management.
This position serves as primary liaison to the LOB and back-up liaison for operational matters related to Risk Management, collaborating with Operations and Technology, Compliance, Audit, Corporate Security, Financial Intelligence, and all LOB subject matter experts, as well as back-up to the Risk Management Analyst. Requires a thorough knowledge of the LOB's products, laws,
regulations & operations policies & procedures and must have the ability to use sound judgment in all decisions.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.
KEY RESULT AREAS
Issue Management & Resolution
Project and Risk Process Management
Primary responsibility for facilitating and leads issue teams on the successful execution and implementation of TeamCentral Issues and Fair and Responsibility Banking Committee. Promote and advocate a collaborative team environment by providing process structure, communication and setting expectations & deliverables to colleagues while leveraging colleague strengths.
Coordinates corrective actions/initiatives team to perform root cause analysis in event reports, key indicators and facilitates deeper analysis when necessary. Implements issue management governance structure across CBB Lines of business. Leads and exemplifies the project management methodology which includes, but is not limited to: Requirements, Testing, and Design/Security review, Change Management, and readiness of issue remediation.
Provide communication and reporting deliverables. Administration of Fair and Responsible Banking Committee for meetings, reporting and supporting tasks for Co-Chairs / Committee. Provides EVP Head of CBB Executive with a quarterly TeamCentral report as well as upon request.
Collect and have validated documentation showing resolution of issues. Issue reporting processes, tracking issues by LOB and manage/escalate aging or exception issues.
Provides leadership and oversight for others, as well as individually develops detailed project plans to manage and transparently report on progress status.
Provides support to LOB issue owners for key information and content required for effective updates to TeamCentral issue tracking.
Support the LOB action plans creation including remediation plans, monitors plans for effective execution and sustainability.
Ensure all TeamCentral Issues and FRBC issues are resolved accurately on time.
Bachelor's Degree Accounting, Finance, Business, Communications Required
Master's Degree or equivalent combination of education and experience Preferred
3-5 years Issue / Incident Management & Reporting, Risk
5-7 years Retail Banking Operations, Lending, IT, Audit Preferred
Shift: Day Job
Primary Location: Wisconsin-Milwaukee
Work Locations: Milwaukee 815 Water
815 N Water Street