Client Success Partner

Spotify - Washington, DC4.3

Full-timeEstimated: $60,000 - $75,000 a year
At Spotify, we’re focused on providing the right music for every moment. We’ve connected millions of people to their favorite songs and created a service that people use to discover and share music they love.

We are looking for an outstanding Client Success Partner that will join our Americas Client Solutions & Success team. You will be responsible for assisting the sales cycle from campaign execution through campaign wrap up, ultimately driving incremental revenue and renewals. This role includes strategic planning, consultative selling, brainstorming, expert product knowledge, project management, analysis, storytelling and delivering on brand’s business objectives. You must be professional, organized and motivated as well as have the drive to succeed in a dynamic, competitive environment. You will be a reliable and crucial market team member with comprehensive platform knowledge who can anticipate client and sales team needs. Above all, your work will impact the way the world experiences music.

What you’ll do:
Deliver best-in-class customer service to Spotify’s advertiser and agency partners using a client-centric approach to ensure sold campaigns exceed objectives, while driving incremental revenue via proactive upsell/renewal opportunities
Lead the consultative management of ad sales campaigns, partnering with clients and internal cross-functional teams to launch, manage and fully deliver all sold direct and programmatic deals
Become Spotify’s product and process expert to consult with clients throughout the campaign launch, management and renewal lifecycles
Spearhead the campaign activation process by scheduling and leading client kick-off calls with the goal of confirming campaign objectives and KPIs, communicating accurate production and creative asset spec information, ultimately confirming all details needed for a flawless and timely launch
Liaise and develop strong relationships with cross-functional internal teams including Creative Solutions, Ad Operations, Pricing and Inventory, Research and Measurement, Product Marketing, Ad Policy and Finance to deliver cohesive best-in-class customer service to clients
Have a strong knowledge of the programmatic landscape, taking the lead on monitoring PMP spend and making proactive client recommendations to increase spend, while troubleshooting any tech issues to ensure ongoing spend and multiple streams of revenue for Spotify
Provide ongoing comprehensive in-flight reporting and learnings to client, establishing Spotify as a consultative and trusted partner
Create comprehensive post-campaign analysis with learnings and recommendations, effectively communicating best practices for renewals and future RFPs to drive account revenue growth
Complete monthly billing and reconciliation requirements, functioning as the lead to minimize delays in invoice payment, flagging any issues to sales and finance leadership
Collaborate daily with Client Solutions Partner to formally provide feedback on campaign learnings, while being briefed on campaigns working through the sales pipeline for future activations
Regularly attend and participate in client meetings and client entertainment to deepen client relationships as a trusted and valued partner
Support sales and client presentations by preparing key data points, historical campaign performance data and relevant measurement research
Partner closely with AD and Client Solutions Partner in quarterly bottoms up and account planning exercises, as well as annual global partnership and upfront negotiations to ensure sold campaigns adhere to necessary requirements while driving incremental revenue
Report to Manager of Client Solutions and Success

Who you are:
You have a Bachelor’s degree, preferably in Sales, Advertising, Marketing, or Business
You have a minimum of 4 years experience in digital planning and buying while also having solid industry knowledge and a desire to learn more about the digital media industry
You are passionate about digital strategy and growing within the sales organization
You will be a passionate, accountable, creative, and team-focused individual that exemplifies the values and responsibilities of the Spotify sales strategy
You demonstrate the ability to think creatively, sell consultatively, proactively problem solve and efficiently communicate internally and externally
You have the ability to gracefully translate client requests to internal cross-functional partner teams to drive campaign success and incremental revenue
You have the ability to tell a story that eloquently translates data, breaks down complex information and clearly articulate Spotify’s value so that incremental recommendations can be seamlessly sold through to the client
You understand the unique circumstances of client buying process, key decision makers and influencers, timing and needs in order to make an informed optimization and upsell/renewal recommendations
You have excellent verbal, written, and presentation skills and are eager to further refine and develop these skills
You are a highly organized and focused multi-tasker with strong attention to detail, analytical and project management skills, and can work independently within a team focused organization
You thrive in a fast-paced, deadline and detailed oriented environment
You have a reputation of being a superstar Client Success Partner (or similar sales support function) that provides world class customer service while maintaining a cool, calm and collected demeanor
You believe in the power of teamwork, and are a team player
You have excellent dexterity in excel and powerpoint, and have experience working within CRMs, Order Management Systems, ad servers and other digital media tech systems