International Franchise Business Consultant (Americas)

Domino's - Houston, TX3.6

Full-timeEstimated: $78,000 - $100,000 a year
Domino’s is an international brand – we’re talking 87 markets with regional offices in Miami, Dubai, Amsterdam, and Hong Kong, and employees around the globe. We have over 8,500 stores internationally and have no plans of stopping any time soon. Why would we? The world is a big place full of people who love pizza, and we want to be there to give it to them.

We have a lot of work to do – from marketing, operations, business consulting, QA, IT, opening new markets and more. You could support our international business from our World Resource Center in Ann Arbor, or support our international franchisees from one of our regional offices. Either way, you’ll be supporting Domino’s on their way to being number one. Call it world domination if you’d like, we don’t mind.

If you want to be part of our journey, check out our international opportunities.

The International Franchise Business Consultant will provide leadership and coaching to franchisees to discuss the state of the business, goal setting and provide tactics to improve overall sales, profits, operations, ensure contractual compliance and adherence to our standards. Interested individuals should have working knowledge of store operations, the ability to foster strong working relationships, and a strong track record of driving business results.

The International Franchise Business Consultant will be part of the Americas team and will support a dynamic territory consisting of the Caribbean and western Canada.

Qualified candidates must speak fluent English and Spanish. Portuguese language skills are also highly desired.

This individual has the flexibility to work remotely from a home office in any major US city or from the Domino’s HQ in Ann Arbor, Michigan.

Ensure Franchisees Obtain Business Excellence

Accountable for owning the Franchisee relationship, achieving EBITDA targets, and driving/leading change for success.
Achieve Market objectives in the areas of new unit store growth, sales and profitability by ensuring flawless execution of the market specific business plan.
Identify strengths and gaps in franchise ability to execute strategic plan and market objectives.
Partner with Franchisees to develop insights using data, analytics, knowledge, and past experiences to drive short, medium, and long-term goals and business planning for their markets.
Partner with appropriate cross-functional COE teams such as Marketing, Development, Supply Chain, Training and others to launch and achieve targeted results for business plans and initiatives.
Deliver complex and/or difficult messages to franchise stakeholders across the business (Operations, Finance, Marketing, etc.).
Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective in-market and virtual Franchisee visits.

Operations Execution & Standards
Responsible for understanding, interpreting, upholding and enforcing consistent execution and delivery of company strategies to ensure food safety, menu compliance, trademark protection, standards, and Franchisee Agreements.
Communicate and implement changes to standards, policies and contracts with Franchisees and follow up on all issues within the Franchisee contract.
Manage the variance recommendation process and Franchisee compliance.
Partner with appropriate internal teams as it pertains to driving operational results as per company standards.
Utilize store operations, Pulse and PWR knowledge to improve store operations

Provide Franchisees with Appropriate Coaching, Training, Education and Development Tools
Ensure Franchisees have completed and implemented all current store level training programs.
Responsible for the communication / training and follow up of all new product and process roll-outs in their region/markets.
Assess training needs of assigned region/markets and partner with training to develop program to address any gaps identified.
Act as Operations expert and resource for information to the marketplace and sharing of best practices.
Be an advocate for continuous team development and people growth.
Be a liaison between the Franchise and Training Department.
Coach and facilitate classes to above store level team members on all levels of human capital.

Facilitate Effective Business Planning Meetings
Serve as primary operational support in all BPM/DMA meetings and conference calls.
Understand and drive franchise understanding of marketing plans and initiatives.
Partner with Marketing and franchisees with sales planning, SLM execution and activities.
Coordinate with Marketing to facilitate BPM/DMA meetings that are tailored to DMA/Market/Region specific needs

Fluency in both English and Spanish required. Portuguese language skills highly preferred.
Bachelor’s degree or equivalent work experience
3-5 years of practical store-level operations or consulting experience, ideally in the QSR industry
Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting
Strong verbal and written communications skills, including public speaking, with an ability to clearly articulate concepts and programs to a variety of audiences
Ability to read and interpret financial statements; strong analytical skills
Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment
Proven ability to build solid relationships and work effectively with others at all levels of an organization
Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct and achieve target results for customer group, business unit or Franchise Partner(s)
Strong organizational, interpersonal, problem solving and influencing skills
Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook
Multilingual/Multicultural skills preferred
Ability and willingness to travel up to 70% (overnight travel required)