Ferrovial Services North America is a leading company providing Oil & Gas and Infrastructure solutions across the United States and Canada. Its portfolio includes 35 outstanding contracts, such as Port Miami Tunnel and maintenance of the Chevron refineries in California. With more than 1,500 employees and a presence in 14 states, Ferrovial Services North America, generates true value and growth for its clients while maintaining a strong commitment to safety and social responsibility.
Responsible for the efficient and safe workings of the traffic flow through the roadways and tunnels, including the coordination and management of complex tunnel safety systems in response to incidents and Emergencies from the Tunnel Control Centers.
Essential Duties and Responsibilities
Ensure safe, effective and efficient ongoing traffic operations, Maintenance of Traffic (MOT), incident response, and maintenance access of the Tunnel
Coordinate detection, assessment, and verification of incidents and emergencies
Provide accurate incident notification/dispatch to IRC and 911 dispatch communications
Communicate and transmit real-time traffic information to the TMC regarding any incidents or emergencies upon occurrence and coordinate the response of other supporting emergency agencies
Initiate appropriate action per the incident response protocol including operation of life safety systems and coordinated response to on-road incidents with incident response personnel and external Agencies in accordance with approved IMP’s
Monitor roadway surface to ensure the tunnel is free from hazards and debris
Perform security monitoring of tunnel and equipment regularly
Participate in testing of TSI critical operational systems and tunnel emergency drills
Develop and maintain an expert working knowledge of the tunnel SCADA and TSCS control systems, including their criticality in performance monitoring, data accuracy, and availability metrics
Participate in frequent training opportunities including induction, cross skilling, toolbox, and NIMS
Keep work environment free of distractions
Participate in control room shift handover at end of every shift
Provide feedback on opportunities for implementing Better Way and Continuous Improvement
Assist with logging subcontractor and approved visitor access to the Project via the Tunnel Operations Center.
Avoids legal challenges by complying with federal, state, and local legal requirements.
Positively contribute to a diverse, inclusive and fair work environment, free from discrimination, bullying and harassment.
Carry out all duties in line with Company policies and procedures as amended from time to time.
Skills & Abilities
Knowledge of traffic and real-time incident management operations (Preferred)
Must be driven to achieve and take great pride in providing a high level of service to tunnel patrons and the general public.
Must be able to change and adapt quickly within a constantly evolving and fast-paced work environment.
The candidate must possess strong focus and resilience working under pressure within very limited time constraints while balancing ongoing multiple priorities.
Ability to take appropriate action prior to arrival of first responders is a must. The individual should have strong communication skills.
The candidate will be flexible changing roles between leading as well as supporting other tunnel operators, responding entities, and maintenance response crews during all phases of incident management.
This position requires the ability to implement prescribed incident response emergency procedures. Must have the ability to recognize hazards inherent in routine and non-routine tasks and make adjustments to avoid loss, injury or accident.
Must be able to observe safety requirements in the workplace. Must be able to think clearly and focus on your safety in your immediate surroundings, while using tools and equipment, driving, or operating equipment. Will be required to wear Personal Protective Equipment (PPE) appropriate to the tasks per site policy.
Comfortable with the frequent use of communication equipment, i.e. two-way radios and landline telephones
Comfortable with entering real-time data via computers
Comfortable in the operation, control, viewing, and interpretation of static screen displays and video systems displaying real-time information, images, and events at variable distances
May change priorities frequently mid-task to provide an immediate response to events unfolding in real-time
Ability to process and analyse data for reports
Excellent oral and written communication skills
An ability to liaise at all levels:
with staff, incident response crews, maintenance crews, first responders, contractors, visitors
Must have the ability to recognize hazards inherent in tasks and avoid loss, injury or accident
Education and Experience
High School Diploma or GED
A minimum of three (3) years’ experience in a control center operations role providing critical, strategic infrastructure support services or related field
Moderate level computer skill with MS Excel and in the reading and interpretation of process flowcharts
Valid Driver’s License with good driving record essential
Prior work experience in a transportation management / traffic operations control center preferred Serious consideration will also be given to applicants with a background in one of the following critical, strategic control center environments: 911 operator, first responder support, casino security, energy utility, or military/intelligence operations.
Work Conditions/ Physical Demands
Office and Field Environment
Limited Access Environments
24/7 Operations-Nights, Weekends, Holidays, Overtime
Minimum travel required
Prolonged periods of sitting
Prolonged periods of watching computer monitors
Minimum lifting-30 pounds
Other duties (not listed) may be assigned to this job at any time.
Safety comes first! Required to complete work in a safe, efficient and accurate manner.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must demonstrate Ferrovial Values:
Respect, Integrity, Collaboration, Excellence and Innovation.
EQUAL OPPORTUNITY EMPLOYER – M/W/V/D
Should a review of your background indicate a potential match to our job, our team will reach out.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless otherwise directed by our HR – Recruiting Department. Please do not forward resumes to our hiring managers or regional offices. Ferrovial Services N.A., is not responsible for any fees related to unsolicited resumes/applications.