Operations - Customer Service Representative

Arbella Insurance Group - Quincy, MA3.8

Arbella is seeking motivated candidates who have a passion for providing exceptional customer service! Join a Best Place to Work Company!

Positions are available for Customer Service Representatives who enjoy working with customers in a collaborative environment. This position includes a 5 week training program and a comprehensive on-boarding experience. This training class is tentatively scheduled to begin in October 2018.

The key responsibility in this critical role is to respond to our customers in a timely, efficient, and professional manner. This includes managing inbound customer inquiries and providing expert problem solving skills.

Key Responsibilities:
Provide timely, courteous, and efficient customer service to customers and our business partners regarding policy and billing inquiries. Communicate with internal and external customers via telephone and email.
Responsible for building and maintaining positive relationships with customers and co-workers.
Initiate corrections as a result of a telephone call or correspondence, coordinating corrections to completion.
Answer written correspondence.
Enter policy and billing data into appropriate information systems for insurance policy cancellations, reinstatements, and billing corrections.
Make informed judgments, within authorized parameters, regarding payment plan exceptions.
Keep supervisor informed, verbally and in writing, of activities and problems that impact the customer. Suggest possible solutions to problems.
May be called upon to assist with the training of new Customer Service Representatives.
This career opportunity starts at $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!
Required Skills

Some work experience in a service or business environment highly preferred.
Excellent customer service, communication and collaboration skills.
Proficiency in Spanish or Portuguese would be desirable but not required.