Library Assistant 4
Van Pelt and Opie Library
Main Campus (Houghton, MI)
Full-Time Equivalent (1.0=100%)
Salary or Hourly Rate
External Candidates Will Receive the Minimum $11.55
Position Duration Dependent on External Funding?
Title of Position Supervisor
Assistant Director, Administrative and Environmental Services
Position Summary Information
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Description Summary
This position supports the Circulation Desk in the Library Service Center and also supports the Archives with excellent customer service, patron support, collaboration, and creative problem solving. Outstanding communication, referral, and reference services are provided through face-to-face, electronic and telephone means to library patrons, staff, vendors and community members.
Essential Duties & Responsibilities (other duties may be assigned)
• Staff the Library Service Center – Circulation Desk – in rotation with other staff members.
• Clarify library policies to patrons and refer inquiries to appropriate staff.
• Maintain security of confidential patron information.
• Represent the University and library at all times with service excellence and demonstrate a focus on patron satisfaction and safety; demonstrate highly effective collaboration with staff from the library.
• Responsible for answering directional questions.
• Performs circulation services: Circulate, check-in and renew items in person, electronically, and by telephone.
• Assists with group study room processes.
•Collects fees, fines and monies tendered.
• Assists patrons with a variety of technologies and equipment including basic troubleshooting and explanation of printers, scanners, wireless network, micro format readers, and workstations.
• Assist users/patrons by resolving basic problems, refers more complex problems to appropriate staff.
• Duties must be performed courteously, accurately and in a timely manner.
• Provide support for the archives reference and research services; staffing regular hours and back-up hours on the reference desk; assist archivists on complex reference projects.
• Conduct cursory research requests for remote patrons.
• Assist patrons with use of equipment and collections in the archives reading room, including specialized equipment and unique format types.
• Conduct all duplication services within the archives, including customer service, scanning, printing, payments and delivery.
• Work with the university archivist on large-scale duplication orders or scanning projects.
• Conduct newspaper check-in, mark-up, and clipping; distribute newspaper clippings to the vertical file.
• Assist with digital image uploads.
• Assist with creating historical displays in the archives reading room and other library exhibit spaces (both on and off campus.)
• Work with archivists to plan exhibit themes, print photos, assemble and label exhibits.
- Other duties as assigned.
- Apply safety-related knowledge, skills, and practices to everyday work.
- Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
Required Education (minimum requirements)
• High school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Required Experience (minimum requirements)
• Two years of office/clerical experience
• Two years of customer service experience
• Two years experience using a computer with basic software packages including word processing and database and spreadsheet applications
Desirable Education and/or Experience
• Previous library/archives work experience and/or customer service experience.
Required Knowledge, Skills, and/or Abilities (minimum requirements)
• Excellent interpersonal and customer service skills with experience in working with diverse populations.
• Experience working effectively and with patience while encountering frequent interruptions.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
• Commitment to learning new skills.
• Demonstrated knowledge of proper grammar, spelling and punctuation.
• Demonstrated commitment to contribute to a safe work environment.
Desirable Knowledge, Skills, and/or Abilities
Language, Mathematical, and/or Reasoning Skills
Work Environment and/or Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position the incumbent is required to use a computer workstation (and its software applications through a keyboard/mouse), telephone and a variety of equipment including scanners, photocopiers and others. S/he may elect to stand or sit (or a combination) but these activities constitute the majority of the work of this position during the workday.
Frequent interruptions of questions, phone calls and electronic communication are common and the incumbent must be able to return to assigned work when the interruption concludes.
To support the need for accuracy of text and numbers, specific vision abilities required include close vision and the ability to adjust focus.
The noise level in the work area, an open desk within a larger suite of employees, is moderate.
Required Training and Other Conditions of Employment
Every employee at Michigan Technological University will receive the following 3 required training; additional training may be required by the department.
Required University Training:
• Employee Safety Overview
• Anti-Harassment, Discrimination, Retaliation Training
• Annual Data Security Training
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.
Posting Detail Information
Internal & External Posting
Internal Posting Date
External Posting Date
Open Until Filled
Special Instructions to Applicants (if applicable)
UAW Internal & External posting 4/26/2018 – 5/2/2018.
External applications will only be reviewed after internal applications.