**ACCOUNT MANAGER for Rapidly Growing Marketing Tech Company ** (Williamsburg, Brooklyn)
Experiture is a leading Omni-Channel Marketing Management Platform whose mission is to help companies engage their customers/prospects and manage their customer experiences with targeted, highly personalized communications across email, mobile, Web, Direct Mail, Mobile Apps and targeted Social Media. We have helped launch over 250,000 marketing campaigns partnering with thousands of organizations worldwide.
About the Job:
We are seeking an experienced Account Manager to join us at our Williamsburg, Brooklyn office - a fast-paced, fluid environment in which you’ll help grow and nurture senior-level client relationships. This position will support the Director of Solutions in the daily relationship between day-to-day Client(s) and Experiture, therefore, acts as a supporting point of contact for communication across any and all Experiture solutions. The account manager will work directly with internal teams to convey and deliver upon Clients' business and technical requirements and needs to ensure Customer success. The objective is to build and foster open communication with Clients and Partners within a portfolio with the goal being client retention.
We are looking for a well-organized, detail-oriented team player who can join our team immediately on a full-time basis to help us manage client needs, analyze and optimize campaign performance across a complex platform work stream.
Manages Client requests from start to finish vetting, documenting, consolidating questions and project managing through resolution, while looping in appropriate parties as needed.
Coordinates and manages all internal Experiture Client needs:
contracts, Jira tickets, billing questions, integrated channel support (as project manager), timelines, etc.
Owns the schedule and agenda for regular meetings (e.g. status).
Develops and manages timelines to ensure campaign and project progressions remain on track.
Proactively lead product update discussions, educate clients and partners on new and existing products, and advise on best practices to drive optimal performance on new/existing campaigns.
Consult on personalized marketing best practices across email, web, print, mobile, and display.
Use a consultative sales approach with clients:
identify their pain points and needs and match Experiture’s products accordingly.
Deal with incoming queries, issues and day to day needs of your clients as they arise.
Build long-term, strategic plans in collaboration with internal teams to maximize clients' success within the Experiture platform while maximizing revenue for Experiture; understand C-level initiatives at strategic clients and how our solutions map to those objectives.
Help onboard new accounts ensuring successful transition onto our platform. Proactively promote awareness and training of clients to ensure value of license is received.
Dive deep into campaign performance data; guide KPI driven measurement strategies, identify performance trends, optimize campaigns to achieve results, and provide recommendations for upsell opportunities.
Proactively develop best-in-class case studies that deliver a constantly evolving test-and-learn agenda across different verticals.
The ideal candidate has demonstrated success handling several simultaneous projects in a deadline-driven environment. Someone who can lead, manage, and proactively grow relationships within Key Clients, Decision Makers, Administrators, Key Contacts and agency partners.
- Bachelor's degree or higher
- Experience in Casino/Gaming is a BIG BIG plus
At least 5 years of account management experience with a web development firm or marketing agency
- Strong ability to communicate verbally and in writing
- Excellent attention to detail, organization, and time management skills
- Understanding of marketing concepts and methodology
Ability to work across teams and manage changing daily requirements.
Experience delivering client-focused solutions to customer needs
Compensation, Benefits & Perks
Experiture, Inc. offers competitive salaries and compensation, flexible hours/paid time off, excellent health/dental/vision insurance, weekly team lunches, unlimited snacks and much more. We treat our employees well and offer tremendous growth opportunities. Stimulating work results in our people being more creative and fosters a casual environment that is fun, considerate and collaborative. We believe that when you have intelligent, happy people working together on a team you can produce great outcomes.