Medical Assistant (CMA or RMA)
Reports to: Head of Nursing
Location: Stamford, Connecticut
FLSA Status: Non-exempt
Category: Regular, full-time
Compensation: $21-$25/hr
Anchor Health is seeking a professional Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA) to provide LGBTQ-competent, high-quality, and compassionate care. This position will perform clinical functions such as patient rooming, obtaining vital signs, phlebotomy, assisting with procedures, and other specimen collection. This position will also be responsible for administrative tasks such as insurance prior authorizations, answering patient phone calls, pre-visit planning and chart review, regulatory documentation, and responding to patient and provider requests in the electronic medical record.
About Us: Anchor Health is Connecticut’s leading health center focused on embracing and promoting the health and wellbeing of lesbian, gay, bisexual, transgender, queer, and gender nonconforming individuals through compassionate, comprehensive, and evidence-based care in a safe, welcoming, and affirming space. Established in 2016, Anchor Health now sees more than 3,000 patients across two full-service clinics and over 50% are transgender and gender nonconforming. Anchor Health’s services include primary and preventative care, Gender & Life-Affirming Medicine (GLAM), HIV prevention and treatment, comprehensive STI testing, behavioral health care, and more. It is health care for queer people by queer people.
Responsibilities:
- Completing insurance prior authorizations for medications and diagnostic exams
- Answering patient phone calls concerning medication refills/problems and other clinical questions
- Pre-visit planning and chart review
- Scheduling and rescheduling of patient appointments
- Regulatory documentation including temperature logging
- CLIA quality control testing, CLIA waived point of care testing, and completing relevant laboratory trainings
- Responding to patient and provider requests in the electronic medical record.
- Performing phlebotomy, and other specimen collection. Prepare specimens appropriately for external laboratory processing
- Provide exceptional patient-centered care that is culturally and linguistically appropriate for patient populations
- Assist providers with patient visits, including routine follow-ups, physical exams, urgent/sick visits, pre- and post-operative visits, procedures, and telehealth
- Complete comprehensive “rooming” for in-person and video visits which includes vital signs, medication reconciliation, administering questionnaires, and prepping patients for various procedures
- Provide patients with LGBTQ-competent referrals for other health and social services
- Perform high quality documentation in the electronic medical record (EMR), Epic
- Conduct point of care testing (POCT) and adhere to all test instructions and quality control procedures
- Maintaining exam rooms, cleaning between patients, stocking materials.
- Perform 12-lead electrocardiogram testing (ECG)
- Participate in regular staff and clinician meetings
- Participate in various Anchor Health community events and activities
- Actively engage in organization-wide cultural competency training
- Other relevant duties as assigned by the Head of Nursing, Registered Nurse, and/or medical provider.
The Ideal Candidate: The ideal candidate for this role is passionate about LGBTQ health care. Anchor Health is a busy and dynamic workplace, and they should have excellent communication, time management, flexibility, and critical thinking skills.
Requirements:
o Registered Medical Assistant (RMA) by American Medical Technologists
OR
o Certified Medical Assistant (CMA) by American Association of Medical Assistants
· At least 1 year of clinical experience as a medical assistant
·At least 1 year of administrative experience as a medical assistant
· Ability to interact professionally and problem solve with all members of the clinical care team, including patients and families, medical staff, pharmacy, nursing, case management, administration, and others
· Experience maintaining a trauma-informed space
· Ability to relate to a broad range of people and communicate clearly, using tact, discretion, and sensitivity with patients
· References required for short-listed candidates
· A criminal background check absent offenses impacting ability to perform role
Preferred requirements:
· Spanish language fluency
· Clinical experience working with the LGBTQ community and awareness of needs specific to this population
· At least 1 year of experience providing gender-affirming care or HIV prevention and treatment services
· Working knowledge of Epic (EHR)
Compensation and Benefits: This is a full-time, nonexempt, position. The expected salary range is between $21/hr-$25/hr, commensurate with experience.
Our benefits demonstrate our commitment to work-life balance with:
- 18 paid time off (PTO) days per year, to be used for sick time, vacation, and personal time
- 10 paid holidays, including Juneteenth
- Leave time for military service, jury duty, family and medical emergencies, becoming a parent, losing a family member, and more
- Medical, dental, and vision insurance
- Flexible spending account
- Employer-sponsored life and long-term disability insurance
- 401(k) retirement plan with 4% safe harbor employer match
- Pre-tax commuter benefits
- Employee assistance program that includes counseling and referrals to resources for stress, grief, and coping with loss
We strongly encourage people of color, trans and nonbinary people, and queer people to apply. Anchor Health is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team. We do not discriminate on the basis of race, color, national origin, sex, gender identity or expression, affectional or sexual orientation, age, disability, religion or belief, marital status, veteran status, English language proficiency, HIV status, or any other status protected by law, in all phases of employment. These phases include recruitment, advertisement for employment, hiring, placement, compensation, training, promotion, discipline, evaluation, commendations, termination, layoff, and other conditions of employment against any employee or job applicant.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Free parking
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Medical Specialty:
- Internal Medicine
- Primary Care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- Please describe your experience working with the LGBTQ community. If you do not have experience, please explain why you believe LGTBQ-competent healthcare is important. Please do not leave this question blank.
Education:
- High school or equivalent (Required)
Experience:
- Working with the LGBTQ+ community: 1 year (Preferred)
- Medical Assistant: 1 year (Required)
Language:
License/Certification:
- BLS/CPR Certification (Preferred)
- CMA or RMA credential (Required)
Ability to Relocate:
- Stamford, CT 06902: Relocate before starting work (Required)
Work Location: In person
