The Resident and Community Services Coordinator position supports Home Forward's strategic and operational objectives in the following way:
Plan, coordinate and provide resident, family, community service, community building, and social and educational services to improve the stability, quality of community life, and wellness of individuals and families. Duties are site or program based, vary with site or program needs, and may include, for example, to assess the needs of individuals and families in order to provide referrals to community service providers and partners; to provide ongoing case coordination and resident communications; to collaborate with site management staff, landlords and other key housing staff to ensure all services are coordinated effectively and consistently; to respond to and intervene in resident problems and crises, to create, develop, and implement community, organization, and program initiatives; and to create and implement resident initiatives designed to build leadership and promote inclusion in the development of communities.
In this context, the incumbent in this position will collaborate with others at all levels of the organization and with external stakeholders in the consideration of significant goals, concepts, initiatives, and other activities that profoundly affect Home Forward, its employees, and the people that it serves.
This position supports the HUD funded ROSS (Resident Opportunity Self-Sufficiency) grant. The grant requires a focus on grant administration, monitoring of program performance, monitoring progress of program participants, setting learning goals and providing referrals or follow-up services as needed, coaching program participants, budget tracking and reporting, establishing and maintaining relationships with community partners, arranging various workshops and community events and activities.
The position is represented by AFSCME Local 3135 and is stationed at Eastwood Court and will serve various properties throughout East County. Please Note: Resident and Community Services Coordinators may be required to work at any of our locations throughout Multnomah County. The recruitment will close once a satisfactory number of applications are received. For best consideration, apply early!!
Fluent Spanish speaking ability required. A 5% bilingual premium is added to the wage for all bilingual required positions. Most appointments are made at the beginning of the salary range noted.
Essential Job Functions:
The following tasks are typical for positions in this classification. Any single position may not perform all of these tasks and/or may perform similar related tasks not listed here:
Plan, coordinate and provide an array of social, educational, and community services for residents to improve the stability, quality of community life, and wellness of individuals and families in low-income housing; to oversee and implement the activities of community and/or client-based Home Forward programs.
Complete assessments of residents and link with service providers for further assessment and long term service delivery.
Provide referrals to area service providers and partners, with an emphasis on optimal use of community resources and resident independence in identifying and building support networks beyond Home Forward staff. When needed, serve as liaison between residents and area service providers/partners to monitor appropriateness of service delivery.
Provide ongoing case coordination and communications or informal arrangements for residents to improve their housing stability, health, safety and progress towards self-sufficiency; determine additional needs or changes in service or care requirements; respond to questions and inquiries from residents and assist when crises occur.
Collaborate with site management staff, landlords, service providers, and other agency staff to ensure all services are understood and coordinated effectively and consistently; perform or coordinate safety and security function; respond to and intervene in resident problems and crises identified by housing staff and residents.
Establish and maintain linkages between residents, family members, housing staff, health resources, and community and service agencies to address needs or issues.
Perform relocation planning and manage referral follow-ups to coordinate getting into new or provisional locations.
Create, develop, and implement community initiatives designed to promote community livability, and assist residents in building informal support networks with other residents, family, friends and the community.
Advise, mentor, and train clients, individually or in a classroom or other setting, on housing and community issues such as planning household budgets and landlord/tenant concerns.
Respond to and intervene in resident issues and crises using community support services and knowledge of resident needs to maintain housing, health and economic stability.
Support resident and community councils, activity committees and other resident and community driven activities.
Develop, plan, coordinate and lead orientation and informational sessions on designated Home Forward and community programs; provide support, counseling and technical assistance to program participants.
Coordinate use of various facilities for training activities; contact and obtain speakers for workshops; coordinate provision of program support and equipment.
Serve as an advocate for Home Forward residents requiring assistance in various areas; research resources for resident populations and individuals.
Create and implement resident initiatives designed to promote and build leadership and inclusion in the development of the community.
Build and maintain effective partnerships with appropriate local, state, community and faith-based organizations to maximize resident access to all available services.
Coordinate and perform community outreach activities including conducting door-to-door outreach and other communications activities designed to expand public awareness and encourage participation in community building activities.
Perform community outreach functions such as creating flyers, conducting door to door surveys, or planning and implementing events designed to bring together residents, expand public awareness and encourage participation in the program.
Collaborate with community, business partners, colleges, and residents, to share resources including partnering on outreach events, solicitation of donations, and opportunities for the joint distribution of information.
Create and help to establish volunteer and other support programs with service organizations in the community and assist residents to build informal support networks with other residents, family and friends.
Monitor resident, program, and agency performance; recommend and implement modifications to systems and procedures to improve program efficiency or performance.
Maintain resident logs in designated databases, confidential files and case notes; prepare weekly, monthly and quarterly reports to meet funding, grant and/or agency requirements.
Attend and participate in professional group meetings and trainings; stay abreast of new trends in the field of resident services, community building, and social work.
Perform related duties and responsibilities as assigned.
Operational Lead Duties:
1. Lead, coordinate, schedule, oversee, monitor and participate in the work of staff responsible for providing an array of social, educational and community services for residents; ensure adherence to work standards and procedures.
2. Assist in the training of assigned employees in areas of work including resident assessment; case coordination; intervention in resident problems and crises; the creation, development and implementation of community, organization and program initiatives; and to create and implement resident initiatives designed to build leadership and promote inclusion in the development of communities.
3. Serve as a principal resource on designated programs, partnerships and/or processes. Responsible for specialty areas and assisting supervisory personnel in program development and refinement.
4. Review and audit or verify the work of assigned employees for accuracy, proper work methods, techniques and compliance with applicable standards and specifications.
5. Assign and distribute work as assigned by management; provide coverage in the absence of assigned staff.
Project Lead Duties:
1. Perform a wide variety of complex and responsible support activities for projects, work groups or agency initiatives.
2. Research, compile, and analyze data and information for special projects and reports; collect and assemble data and background materials; prepare outlines, reports, and other documents.
3. Compile briefing materials for internal and external meetings.
4. Initiate and maintain a variety of files and records.
- Housing issues and community resources and services for families, youths, persons who are elderly, persons with disabilities, and/or the temporarily disabled;
- Challenges and concerns of the physically, mentally, socially and economically disadvantaged;
- Community organizing, outreach and empowerment strategies and resident driven initiatives;
- Human behavior, the aging process and family dynamics;
- Mental health, drug and alcohol, child development, and self-sufficiency principles;
- Principles and practices of program development and implementation;
- Small group communication, facilitation and mediation skills;
- Basic record management, storage/retrieval, systems, data collection and word processing;
- Principles and practices of program, customer and resident services problem solving;
- Proper English usage, spelling, grammar and punctuation;
- Mathematical principles and basic arithmetic;
- Modern office management methods and equipment including multitasking, computers and supporting word processing, spreadsheet, database, email, internet, and other applications.
- Exemplify traits that reflect the agency's culture, including integrity, a customer service orientation, cultural sensitivity, trustworthiness, flexibility and a willingness to change;
- Multitask, coordinate day-to-day activities, and function, with the property manager or independently, as a hub, team leader, and team member;
- Ability to plan day-to-day activities and maintain priorities in a rapidly changing environment;
- Coordinate, guide, and/or direct the activities of assigned program(s) and participants;
- Complete assessment and evaluate needs and strengths of referred residents, and provide appropriate information and referral services and follow-up;
- Establish and maintain effective working relationships with those contacted in the course of work including social workers, property managers, staff, the public and residents;
- Work effectively with people from diverse social, economic, ethnic, age and other groups;
- Direct program participants and residents according to program guidelines;
- Resolve conflicts using effective conflict resolution techniques;
- Work in a team environment that encourages individual initiative;
- Understand, interpret and explain pertinent Home Forward policies and procedures and pertinent Federal, State and local laws, codes and regulations;
- Develop, oversee, coordinate and monitor program training components based upon adult and youth learning needs and styles;
- Prepare marketing materials and conduct continuous recruiting and community building for programs and participants;
- Conduct home visits to accommodate various limitations of clients;
- Allocate limited time and resources in a cost and result effective manner;
- Analyze, interpret and collect, a variety of information, and to determine appropriate and reasonable course of action;
- Prepare clear and concise reports;
- Communicate clearly and concisely, both orally and in writing;
- Work a flexible schedule that will include evenings and weekends;
- Communicate and work with individuals and households with multiple, severe and chronic disabilities, mental illness, and diverse social and economic backgrounds;
- Operate office equipment including computers and supporting peripherals, as well as internet, research, database, word processing and spreadsheet applications;
- Aptitude and interest necessary to further develop knowledge and abilities.
Education & Experience Guidelines:
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Equivalent to bachelors OR associate OR post high school trade/specialty studies. Alternative education and experience qualifications welcome.
Three years of increasingly responsible experience in the social work or social services with an emphasis in direct client work with individuals and/or families, case coordination, and program development. Alternative education and experience qualifications welcome.
License or Certificate:
Possession of, or ability to obtain, a valid driver's license.
Bilingual Spanish speaking ability.
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Duties are performed in a public housing site or affordable housing property and involve day-to-day interactions with distressed, disabled, and abusive clients.
Incumbents require sufficient mobility to work in a resident services and community agency and office setting and operate office equipment; sit for extended periods of time; perform repetitive motion of hands and wrists.
Vision sufficient to read small print, computer screens and other printed documents