Wells Fargo Auto - Business Communication Consultant 5

Wells Fargo - Raleigh, NC

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Our Wells Fargo Auto team supports one of the nation’s leading auto lenders. The team offers integrated financial services and solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.

As part of the Wells Fargo Auto Customer Experience Strategy team, the Business Communications Consultant 5 will lead, develop and execute customer communications initiatives to support delivering an outstanding customer experience for both our dealer and consumer clients.

This team member will lead projects that are large and complex in scope, and will engage with Wells Fargo Auto team peers, enterprise departments, and communications groups to ensure a consistent voice and messaging across initiatives. This team member will have a proven track record of editing and publishing well-crafted, easy-to-read communications that are technical in nature, particularly in time-sensitive environments with multiple contributors.

Responsibilities include:
Planning, writing, editing, coordinating, and publishing a variety of complex and/or sensitive communications related to compliance, operational/technical subjects, legal and/or regulatory matters, or other communications outside the scope of the Corporate Communications functions. This includes customer letters, scripts, email templates, statements, and website content.
Consulting with subject matter experts to develop communications messaging and plans.
Identifying communications opportunities, and designing and sourcing materials for execution of those opportunities.
Meeting established deadlines with tight turnaround times.
Responsible for planning, writing, editing, coordinating and publishing a variety of complex and/or sensitive planned and unplanned cross-channel communications.
Lead or participate as communications SME in cross-functional teams as needed.
Consult with managers to develop communications goals, objectives and plans to best communicate messages.
Track and measure results to ensure alignment with business objectives.
Mentor and guide junior team members to help them learn and grow

Position may be located in any of the following locations:
2501 S. Price Rd., Chandler, AZ
6051/6061 N. State Highway 161, Irving, TX
550 S. 4th St., Minneapolis, MN
1100 Corporate Center Drive, Raleigh, NC
Please note: job posting may close early based on volume of applicants.

Required Qualifications

8+ years of communications experience

Desired Qualifications

Experience writing and editing external communications, including corporate and executive level communications
BS/BA or higher in English, journalism, professional writing, creative writing, education, or communications
Strong attention to detail and accuracy skills
Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to meet stringent deadlines
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
Knowledge and understanding of technical writing
Project management experience
Content Management Systems experience
Knowledge and understanding of writing, editing, coordinating, and publishing sensitive documentation
Strong collaboration and partnering skills

Other Desired Qualifications
Experience working in a communications and writing function in an agency setting or large matrix environment

Street Address
AZ-Chandler: 2501 S Price Rd - Chandler, AZ
TX-Irving: 6051/6061 N State Hwy 161 - Irving, TX
MN-Minneapolis: 550 South 4th St - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.